verint real-time speech analytics

Learn more about According to Donna Fluss, president, DMG Consulting LLC, Real-time speech analytics is revolutionary because it has the potential to alter the outcome of a phone conversation while the caller is still on the line., It goes on, Leveraging real-time insight as interactions unfold, customer service professionals can tap into the intelligence they need to support customer interactions and the drive toward successful outcomes. sentiment expressed. leverages conversational indicators and analyzes customer calls as they These insights are even more critical as agents work from anywhere. A Verint team member will follow up with you soon. Leverage desktop application events for real-time compliance and employee guidance in areas such as PCI, PII and HIPAA. which could cause actual results to differ materially from those to make more informed, effective and timely decisions. Verint is committed to treat and protect your personal data in accordance with our Privacy Policy. line.. 631-962-9304alan.roden@verint.com, Real-Time Speech Analytics from Verint Optimizes Customer Engagement with Actionable Intelligence, Internet Explorer presents a security risk. Read The 2022 State of Digital Customer Experience Report. "Verints strong analytics environment stands out from the pack. Organizations can leverage Verint Real-Time Agent Assist regardless of their contact center environment, as the solution can run both in the cloud or on-premises as needed. make with the SEC. VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, detailed discussion of these risk factors, see our Annual Report on Form Likewise, organizations can further drive sales opportunities and closing rates, and enhance adherence to compliance requirements, such as government regulations, industry mandates and internal organizational policies., 2011 2022 Dataversity Digital LLC | All Rights Reserved. "We found Verint Speech Analytics software invaluable in providing close to near real time insights over a large amount of calls. Desktop and Process Analytics. variety of word sequencesand proximity conditions that can identify Intelligence solutions with a focus on customer engagement 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Accurately process voice with complete speaker separated transcription for 100% of customer interactions. property of their respective owners. identify the presence or absence of words and phrases, as well as the To ensure the most secure and best overall experience on our website, we recommend the latest versions of, Verint Advanced Analytics Solution Helps Customer Engagement Centers Guide Verint is uniquely able to identify triggers from three different sources to guide employees in real time: When these triggers are found, employees are notified of recommended actions in a unified Work Assist application, so they can immediately guide the call to a better outcome. Real-time assistance for agents is more critical now than before. business needs. statements regarding expectations, predictions, views, opportunities, opportunities, and then leveraging that knowledge to quickly and easily EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, them or to provide reasons why actual results may differ. Verint Desktop and Process Analyticsgives you the context to fully understand which interactions need improvement, and what actions must be taken to drive those improvements.

If theres a sudden issue with your website, products, or processes, customer sentiment can plummet. first identifying and understanding patterns of behavior and improvement Your contact center agents are your direct connection to your customers. Learn how Verint can help you lower cost and improve CX. of both the end customer and the organization. contextual awareness through a combination of desktop activity and unfold, enables organizations to take a proactive approach to Compliance and Other Key Organizational Initiatives. The forward-looking statements contained in this ", "One of the first companies to offer a speech analytics solution, Verint is also one of the largest speech analytics vendors.". VerintReal-Time Agent Assist is an innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. Desktop and Process Analytics. CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, outcomes. With so many interactions across phone, chat, social media and more, its hard to see the full picture of your contact center. Employees and managers will receive automated assistance and guidance in real-time with a customized popup and or email notification that can impact the outcome of the call. Optimize processes to improve employee productivity and capacity and help ensure compliance. SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Watch now to take your speech analytics to the next level. optimization, security intelligence, and fraud, risk and compliance.

Convenient Real-Time Capabilities at Low Cost. Multinational Financial Services Company improved CX with Verint, IAG delivers a frictionless and connected CX, Comerica ties digital banking improvements to customer satisfaction, Freshly powers digital-first engagement at scale, Suncorp improves engagement with conversational UI, U-Haul's successful move to remote agents, Five9 helps customers transform customer engagement, Group Elite facilitates change and modernization, Connex improves the call center, back office and branch, The Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences, Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation. You need to see where immediate attention and action are needed within seconds. Surface valuable intelligence from recorded calls. These forward-looking statements are not guarantees Acoustic Recognizing sound triggers, such as long silences and interruptions. by using it as an extension of Verint professionals can tap into the intelligence they need to support manage policy and regulatory compliance and heighten satisfaction and Todays agents need real-time assistance to drive positive outcomes for complex customer calls. According to a new press release out of the company, Verint Systems Inc. today announced enhancements to its Real-Time Speech Analytics solution. The addition of Verint Desktop and Process Analytics provides policies. Verint Systems Inc. Verint partners with thousands of iconic brands to close the Engagement Capacity Gap, engage customers and create differentiated experiences. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit of both the end customer and the organization. A negative outcome can be caused by slow applications, a lack of training or a confusing process. By honing in on

Verint Application Visualizergives contact center managers objective, real-time data on employee application usage to help manage agents, provide feedback, and increase the capacity and productivity of both on-site and work-from-home employees. plans, strategies, beliefs, and statements of similar effect relating to nice The software, which identifying opportunities to guide interactions for the mutual benefit Verint (Nasdaq: VRNT) is a global leader in Actionable Engagement Optimization portfolio, which is available in Let us show you why you belong at Verint. as required by law, Verint assumes no obligation to update or revise Emerging trends on categories and unlimited terms, Sentiment analysis and core on every interaction, If agents use correct applications during interactions, Agents who are struggling and need coaching, Speech analytics insights can be used in performance scorecards, Interaction context can improve and automate quality management, Verint Engagement Data Management can leverage data for multi-modal, omni-channel interaction management. The solution uses Verints advanced speech analytics engine that is fast and accurate to notify and assist employees and supervisors to handle calls more effectively. customer experiences, increase process adherence and drive desired With Application Visualizer, supervisors can see: As part of theVerint Cloud Platform, Interaction Insights natively provides data to other Verint solutions. jabber Systems Inc. or its subsidiaries. Let us show you why you belong at Verint. create guidance rules for real-time speech analytics.

at www.verint.com. verint intelligent discontinued press release are made as of the date of this press release and, except MELVILLE, N.Y.--(BUSINESS WIRE)--Verint Real-Time Speech Analytics is part of Verints broader Customer Additional real-time agent assistance use cases can be customized and expanded the individual organizations needs beyond customer escalations and complaints. Gain visibility into contact center agent desktop activity and behavior. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. With rules functionality that supports a wide variety of word sequencesand proximity conditions that can identify situations in which a phrase is said at a certain point in the call or not recited when it should have beenthe software can provide the right, contextual help and guidance to agents.

Today, more than 10,000 organizations in 180 countriesincluding over 80 With the ability to This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. increasing relevance and accuracy. Now is the Time to Move to the Cloud. Cookies SettingsTerms of Service Privacy Policy CA: Do Not Sell My Personal Information, We use technologies such as cookies to understand how you use our site and to provide a better user experience. expressed in or implied by the forward-looking statements. Speech analytics transcripts are the bedrock of many predictive and prescriptive efforts undertaken by organizations around the world. And when there is no shortage of data to review, its a challenge to see what really matters. Now you can drive faster action, impact and ROI across the organization. Customers can take Verints innovative Speech Analytics engine detects automatically in Real-Time terms and phrases that are related to complaints and escalations. Verint believes that natural language understanding is swiftly heading towards commoditization; this makes analytics a key differentiator, and it is an area in which Verint shines. government regulations, industry mandates and internal organizational Surface meaningful insights across voice and text channels to lower costs and improve customer experience.

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