Yes, I wasted the whole day off starting at my phone and watching for the truck that never came. Home Depot comes out a second time and says they cant install, now because they wont fish the new lines through a 6" cabinet.
They can see my whole order, the ignorant @$$ 3rd party deliverys notes, & the store credit card info/payments but they cant do a refund on the spot! The 3 came on time the first time but our fridge had a massive dent on the front. Big Box User Review 6/29/2022 San Jose, CA. Month later we get a new fridge. Big Box User Review 5/17/2021 West Palm Beach, FL. During Black Friday sale I purchased (Refrig, microwave, dishwasher and stove) from The Home Depot store in New Rochelle, New York.
You couldn't run a do-nut shop this way. As I was waiting for text message delivery truck was out side my house never came to ring the bell or send me a text. Washed a load and ruined clothes when I discovered it. I can't say enough good things about my experience and need to go through my home to see what else I can have them help me with!! Washer and Dryer purchased from Home Depot. Wish me luck that I find a company that will actually come through for me and install the new appliance. I will NEVER shop at Home Depot AGAIN! I have now been on hold for over 35 minutes so far to report damaged appliance and set up a new delivery.40 minutes and counting after 1 hour the phone disconnects and we repeat the process!!! Communication is horrible enough, not to mention it is now the 4th and final try that I am hoping they will show up in another 10 days to take away my tenants old stove and dishwasher. Totally incompetent and could not have cared less about the installation for which they were paid $129 to connect three connections and $25 to haul off the old appliance. I refused delivery called my plumber and made sure pipes were up to code. We ordered a refrigerator, range and over the range microwave. Big Box User Review 2/24/2022 Indianapolis, IN. You receive no call from the driver so you call the delivery company that tells you they have no information because the driver has not contacted them to let them know the status and if its past your window dont expect a delivery and you need to reschedule. I cancelled the order. The trouble is, our freezer was lying horizontally on the floor of the truck. It will end up taking 3 service calls and 7 weeks to get a dishwasher they said was in stock and that expert installers could have in your house in short order. Also, mentioned in the description that it is very important to get range that specific day. 2 hrs later no guy. They say deliveries have been made but admit after challenged they havent. Big Box User Review 10/13/2021 Daphne, AL, Bad delivery service will never use home depot again. I tested it myself and unhooked the hose - no water as it should be with valve shut. I wish I could rate it a -5. I was told they would call the day before with a 4 hour window. Come on Home Depot, you can do better than this. The workmanship is totally unacceptable. She they did and the automated system showed it?? Categories Found In: Just to be sure I contacted GE direct and they said it would be at Home Depot for delivery on April 29. And my braided line was never received or used. The crew guys were inexperienced, left my dishwasher unmounted, and a damaged piece too. Not only did I try buying the washer online, which wasnt easy, but with the extra charges for new water hoses ($30, natch) delivery and removal charges and of course tax, it was way more than the advertised online price. They are really just delivery drivers with no skills. They tell us to drive in the wet dirt and go around them, yet they would not use the driveway or pull in the mud themselves? Personally, we received no notification but G&E appliance Repair delivered the dishwasher at 7am on 11/16. On Friday, June 10, I got a phone call from the installer at 8:49 a.m. saying they would be at my house with the washer in 30 to 35 minutes. Big Box User Review 1/6/2022 Naples, FL. Big Box User Review 12/26/2021 Warrenton, VA, Paid $240 for installation of dishwasher replacing an old one. They destroyed the corner of my wall and bashed in the back of the fridge. I said I wanted the new washer put on that pedestal so I didnt have to bend over to load the clothes or I would have bought a top loader instead. However, I no longer have any confidence with the delivery companies they use to deliver and remove old appliances. I stayed at home and took another day off of work and no one showed up AGAIN. So my real true rating would be a negative 5. I am still after almost a month of them delivering new fridge, dishwasher, & Stove to come back and take away the old stove and dishwasher that they could not take away at time of delivery. Have to deal with delivery again now because they delivered a broken product. I would not let them into my house until I provided them with a mask. Another four day wait. The first delivery time was told 8am-8pm. 10 Days later they called and said they would arrive in 30 minutes. The salesperson at Home Depot spefically asked me what kind of vent i had..how it lookedwhat color the coil was. They did allow me to mop the 12 year old dust from under the pedestal, and they left it in my garage and took away all the connecting nuts and bolts. Called back 3 hrs later and asked for an explanation. Shame on you Home Depot.
Surprising since this is second replacement DW. Your #1 Canadian Distributor For Home Appliance & Consumer Electronics Parts.
This is the 3rd time that GE Appliance (redirected via HD) has been just another call center with no access to contact delivery person directly. Called Home Depot online and for several days they've been apploligizing but delivery company has been non-responsive. They had only been at my house for a matter of 10-15 minutes. I called Home Depot, and Carolyn at the Manchester Road store said, after hearing my story, shed call me right back that day; she didnt. Night and day difference from the service you receive in store. They didn't know how to measure. Apparently tried to deliver to a different house. Home depot refused to take responsibility and give me a new one, then tried to get me to use the 3 year EXTENDED WARRANTY (thereby invalidating it) I purchased within a week of purchasing said "new dryer", and recommended I talk to the manufacturer, Whirlpool, who are also a joke. On January 4th 11:30 am I called the store Appliance department, and was told the delivery time would be 12:30 3:30 pm, nothing happed and the delivery time shifted from 3:30 to 5:30 pm after 3 calls. Their is no accountability, you cannot get through to them. Big Box User Review 6/1/2022 Los Angeles, CA. they had disconnected every thing and then asked if they could leave it in the garage or take it back. They left with all the packing materials strewn across our front lawn. Big Box User Review 9/14/2021 Glen Mills, PA. Like other folks, this has been, by far, the worst customer service experience Ive ever had. I had to pay a plumber who said the "knock out" from the washer to the disposal was still in tact thus yes there was a drain problem. I called customer service and they told me the delivery company said there was something blocking the driveway. Call a plumber." Big Box User Review 12/16/2021 Sacramento, CA, Home Depot has done a negligible screening of its delivery and installation subcontractors. Then indicated the refrigerator had to be moved. Said it was fine, it was in a box. I have a tight constructions site that makes access a challenge with many tradespeople. He drove off after telling me to "have a nice day". It was over 2 weeks for delivery, but ok, i get it, lots of deliveries.
When I addressed the smell one of the guys claimed the smell was his cologne (REALLY!!). First two idiots from Gem Appliance Delivery dented the fridge door on the fridge and ruined the new paint on the walls moving it in. If i could have have given a negative rating I would have. When buying a major appliance from Home Depot, you only have 48 hours from time of delivery to call and arrange return. Big Box User Review 5/3/2022 Porter, TX. at you Poulsbo Washington location picked a slate flooring and scheduled install. I want a refund for my braided lines that were never received and a portion of the delivery and removal fee I have paid. UNACCEPTABLE!!! Big Box User Review 5/11/2022 Capitola, CA. Again another week for install.
We had to repeatedly call and try to get information about when our washer would be installed. Big Box User Review 1/20/2022 North Hampton, NH. Nipsc o called and said it was high percentage leak and it had to be shut off. So the poor CS rep I spoke to talked to me to try to resolve for 30 minutes. At 12 noon they called and said they needed to reschedule for another day but could not tell me a time until the day before delivery. My husband went out to the truck and it was not packed adequately. Big Box User Review 1/12/2022 Aurora, CO. We bought a new refrigerator from Home Depot on a Sunday, delivery scheduled for Wednesday. Last time they get an appliance order, Big Box User Review 9/17/2021 Mobile, AL. We purchased a refrigerator and it arrived damaged. Delivery person said he could not hook up the gas dryer as he was not permitted to to do so. Y'all becareful when y'all order the delivery ppl either don't even check or they b driving crazy messing up your stuff . They did not knock or ring my door bell. I was left a week with out use and I call a handy man and he installed it with out problem and it was only 100$ The worse installers ever. ", "I will never again buy appliances from this store. Like they could have said. They were not secured in the truck. I will use Lowe's. They could not install the new one they stated because of the clearness. Now we have to wait another 2 weeks for our next replacement refrigerator. Will NEVER buy with Home Depot again. I checked the delivery status and said: ATTEMPTED, SORRY WE MISSED YOU. This was purely a race issue, a black man who didn't want to take instruction from a white woman. Simply amazing isn't it?
He also took a picture and supposedly sent it in to the service center. Buyer beware. Back in late December I made sure I bought a washer and dryer that were not out of stock. Nothing done according to GE specs.HD management is involved. They live in an extended hotel. called them and they gave me the run around on who to call.. finally get someone on the phone and I have to wait a week for someone to come out just to look at it. And then to Samsung to let them know how their products and reputation are being cheapened by Home Depot I'm not holding my breath. I was told the time was 7.45 am- 11.45 . My mother who is a sr citizen & 1,000 miles away from me needed a fridge. But I paid for removal oh you would have to call somebody separately for that. So after I had this dishwasher sitting in my kitchen for a week in a box I had to remove the old machine by myself. To top it off, Mr Cockey skipped 8 of the 11 instructions for installing the washer. Nothing but excuses about covid, blah bla blah it will be 4 to 6 wks. Wife went into the service desk at HD and they told her the delivery people commonly pull this stunt on Fridays. Followed up the next day - same storyno response. Happy as I can be with the washer but very unhappy with the install that I had to pay for!!! Not the way to do business. I order a dishwasher waited two weeks for a scheduled delivery only to have the delivery truck driver call me to say the truck was broken down and could I come pick up my appliance. And the refund was never for the full amount. They blatantly lied, saying they had followed correct and safe procedures for the gas connection when in fact, they did not. We also asked for it to be installed and the old dryer to be hauled away. THEN we were told we could come get the parts and get a refund. What an awful experience! This all happened because electric stoves are not available and they wont have items delivered to the store so thats it. I received notice my delivery would be between 2-6PM. Absolutely the worst experience Ive ever had. So this circus goes on for fifteen minutes while these two morons are laughing and taking pictures of the traffic jam they caused. Around 5:30PM I reached a person at the delivery service number who put me on hold to contact the delivery service; after 23 minutes on hold, she hung up. The one next to it was tilted on its side caught on another box.
Called Home Depot, and they had a similar lack of response.
Promised delivery on September 15. Big Box User Review 12/14/2021 Paulsbo, WA. No pride in their job.No moral compass.No work ethic. Home depot was supposed to deliver and install a gas dryer in December 2021. Now I have to wait another week for the old refrigerator to be out of my garage. now day 2 and they say delivery was never processed. That was two days ago, and neither call got to my phone. Big Box User Review 4/30/2022 Lompoc, CA Beware, Home Depot uses outside contractors for installationthese outside contractors do not know what they're doing! I shouldve read these reviews before I went there I probably couldve gotten a dishwasher anywhere and hooked it up myself. That may have caused me to re-think any purchase but at least we would not have wasted the time, energy and expenses of, by my count, 6 different entities. I rate these ppl a ZERO, Big Box User Review 3/26/2022 Watertown, MA. I ordered the range 3 weeks before delivery date with delivery date as 07/21/22. Capitalism at its worse!!! When it came to installation, which is the same team that delivers, again the G&E Team tried to reschedule twice without an explanation, reason or call. I hate to say it I am I going to use Lowes or other stores as taking off work and waiting time is their specialty, Big Box User Review 12/1/2021 Home Depot Web Purchase, Home Depot appliance delivery service is horrible, We will never purchase another appliance from them. As you can imagine, right hand doesn't talk to left hand and you're stuck with no one to complain to when something goes wrong because they both want to blame each other and home Depot doesn't take responsibility. This has to do with Home Depots delivery company, GEM Appliance Delivery. They showed up in 1 1/2 hours. No one called. ASI delivery contractor Ass-hton excalation supervisor did NOTHING to resolve my deliveryno apology? Two men came with a hand truck with flat wheels and the hand truck had no strap to secure our purchase. I had to show order and explain. Big Box User Review 7/5/2022 Newnan, GA. Unprofessional and lazy. Oven came and was crushed from'claw" at warehouse.
On delivery day I took day off from work to be there. I need hire an outside contractor for the dishwasher installation because they don't like the shut off valve. In October of 2020 Home Depot, Denver, CO, installed a stackable washer and dryer in an investment property. Worst delivery experience ever. 1st delivery group could not disconnect water supply, said that is was corroded and I had to buy new parts. Big Box User Review 6/10/2022 Galveston, TX. On the third attempt, the delivery person said he was not going to install them because the appliances weight too much to take them up through the stairs (short stairs), and that they needed a longer hose. When told they said it was the counter top, nothing they could do, Big Box User Review 12/23/2021 Greenwood Village, CO. Done with Home Depot! No measuring tape just said too big. Not a text or phone call Day delivery at message was sent delivery would now be expected between 2pm-6pm. I will never buy appliances in Home Depot again. This is the problem I have with Home Depot return problems, if the timing is off, your appliance sits until it is installed, even if you try and work with the contractor to ensure the Home Depot rule of installation within 48 hours to see if it works. I WANT TO FILE A COMPLAINT. Set up time to come back after that the next week and being at the end of the que for pick up the delivery operators did not call to cancel after waiting 6 hours. The Home Depot Experience was bad. I then asked for a refund of the $245 and was emphatically turned down. That done, they refused to remove the internal packing materials, tried to tell me that the removal I paid for meant leaving the old fridge in the back yard and left. I am never buying anything again from their store and sharing my experience on each and every social media.
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