Best regards. We apologize if our pool hours didnt let you enjoy your vacation to the fullest. Buffet is good and limited but you can actually order from the menu. Lack of entertainment, although overall I did enjoy my stay. We loved our stay at this resort. Your Cancun vacation cannot be complete and perfect if you miss to enjoy delicious culinary experiences in fine Cancun restaurants like the ones at The Royal Sands. They were so good and fresh that I had to go back a few days later for more. Rooms were perfect. Visit this bar in Cancun, located a few steps from Captain's Cove Restaurant, where you will enjoy your favorite drink or cocktail after lunch, the best entertainment and the fun that events like the Mexican Fiesta, the karaoke night and the rhythm of the music, on different nights during the week. WiFi is available in public areas and is free of charge. Government-issued photo identification and a credit card are required at check-in for incidental charges. We're glad to learn you enjoyed your visit and we kindly ask you to visit us again during your next vacation in Cancun. Our Customer Service Manager conducted the appropriate follow-up and she tried to assist you in everything that was within our reach. Dear Rogerio, We appreciate you taking the time to share your experience at The Royal Sands. 
However, we will review our communication channels to share this information in a more efficient way with our new guests. We are convinced that our staff is essential in our hospitality and we are glad to find out that they are doing a fantastic job. 
Next time I will consider someplace else. Find availability starting from June 13th. The resort will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process. Overall weve been back and might go again now that they have a new resort opening up. I recommend this good place for family vacation. At Royal Resorts we care about our guests and members, and we always enforce our staff to provide the best customer service with cordiality and respect. Traveled with family and small children, Traveled with group. 2022 Expedia, Inc., an Expedia Group company. Very beautiful, clean, good food, and friendly staff. Dear Delia, We look forward to welcoming you again in the near future. Kukulcan Boulevard Km 13.5, 77500. Best regards. Dear Michelle Ruth, At this time, we start the water-treatment process which consists of pouring chemical products into the pool for its daily disinfection. Making reservations was extremely difficult and charged a fee to go to restaurants off the resort. Important information about the All-Inclusive Package. And what about the people who loves to swim at night but cant cause the pool is closed. Taste delicious hamburgers, sandwiches, wraps and other snacks. Thank you for taking the time to post about our resort. Best regards. Waiters were busy but hard to flag them down. The Sisal is a much better choice within a minute walk. We also regret that the options provided didnt meet your expectations. Its menu features fine cuts, fresh seafood dishes and a lot more in an intimate atmosphere, perfect for a romantic evening by the live guitar performance, or just to treat yourself during your vacation in Cancun. However, the best certification we can achieve is our guests' satisfaction. The staff was the best. The pool and the bar closes at 11 pm which doesnt sound right. This place was safe, clean, and well maintained. Great trip! Warm regards. Thank you for taking the time to write a review about your recent stay at The Royal Sands. We offer you a sincere apology if you felt this way. Our resort is a mixed-use resort with some guests coming on a hotel-like vacation with an all-inclusive package and some others who are owners of a timeshare staying without a meal plan. The service was impeccable, Jessica, Alfredo, Samual, and Yusef were outstanding servers and were exceptionally kind. Most of the staff is helpful, our rooms were unacceptable twice so we did a lot of moving. Payment policy: The total price of your reservation will be charged between 30 to 14 days prior to your arrival date, any reservation booked within 14 days or less prior of the arrival date will be charged immediately, please check your applicable payment policy when booking your reservation. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Best regards. Dear Nykeemia, However, the best certification we can achieve is our guest's satisfaction and we regret we did not accomplish this goal with you. We use cookies to make interactions with our website and online web services easier and meaningful, to better understand how they are used and to adapt advertising. 1214 out of 1864 reviews, Rating 1 - Terrible. We are glad to receive your kind comments about the nice and clean facilities of our property. The best sports and evening entertainment awaits you at Sidelines Sports Bar & Karaoke Bar Cancun, the ideal place to spend a fun evening of karaoke, enjoy a good tropical drink, the best tournaments and sports games on any of our 13 flat TV screens and the delicious snacks that we will prepare for you. Overall, I am glad I stayed but for the price, I would do more research that gave more food options and better communication from the front desk. I rarely leave comments unless the experience was amazing. Our dining options go from traditional Mexican cuisine, to pizzas, seafood and steaks. Concierge was okay but not super accommodating or helpful as expected. The delicious international food served in Cayo Largo restaurant, has no equal. Kukulcan Km 13.5, Col. Zona Hotelera, 77500 Cancn, Quintana Roo, Mexico, This place has delicious food great atmosphere and the service is awesome. We have shared all your comments with the concerned departments to improve. My husband and I went for our honeymoon and we could not have asked formore, MediterraneanSeafoodGreek$$$Zona Hotelera, Paella was huge! Starbucks onsite, and a doctor available. Again you do see a little unfair treatment from the way staff treat minorities compared to others and of course the unfair treatment from other self righteous guest but that they can not control. However, additional gratuities at guests discretion are accepted. Kukulcan Km 13.5, 77500 Cancn, Quintana Roo, Mexico? In our All-Inclusive REFINE package, there are very few dishes with additional charges, only the premium dishes (eg. Warm regards. However, we have shared your comments with our Food & Beverage Management to enrich our future food and beverage options. By clicking on the "I Accept" button you grant us your consent to use them. Into a casual lunch by the pool? Your comments motivate us to continue offering the best possible service. Best regards. It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive. Restaraunts are very difficult to book but Captains Cove is a must. After an excursion amd a massage we blee right past the $300 and i told the guy working to pay all of my current charges plus anither $500 and he said that wasnt enough. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Warm and pleasant 4.5 -star resort located in the best and safe section of Cancun's Hotel Zone. Theres a sports bar that you can play pool, have s drink or listen to music. However, we have shared your comments with our Food & Beverage Management to enrich our future food and beverage options. The employees are helpful and well mannered. Dear Alexandra, I was not aware that this was a timeshare resort. Come and watch your favorite match and sport game. We didn't have reservations but the front hostess was nice enough to get us a table! Will return to this resort. This place is good, but the lack of service you get for not being a member is not great. The beds are very comfortable. Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. The Royal Haciendas All Suites Resort & Spa, The Villas at Simpson Bay Beach Resort & Marina. Although, we did like the mini desserts. Kukulcan Km 13.5, 77500 Cancn, Quintana Roo, Mexico: "This place has delicious food great atmosphere and the service is awesome. Warm regards. We appreciate your feedback and we will continue working to offer you a better experience on your next visit to the Mexican Caribbean. The concierge, Carl, was a fabulous friend to have as he answered several questions. We appreciate the time you've taken to write your review about The Royal Sands. We apologize! Kukulcan, Km. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. The pool area is closed every day at night due to our cleaning protocols. Monday, Thursday and Friday 3 p.m. to 11 p.m., Tuesday and Wednesdays 3 pm to 12 am and Saturday and Sunday 10 a.m.-11 a.m. and 4 p.m. to 7 p.m. Have a memorable dining experience in our world-class Cancun restaurant Captains Cove, proud to have the best of land and sea: exquisite surf & turf, fine steaks, catch-of-the-day filets and pastas, and of course homemade cakes and desserts encompassed by the House Cocktails; Whatever your cravings, all options are cooked with unparalleled and passion. We have shared your comments with our management to find ways to improve our attention and provide a service that meets the high standards we are known for. Hacienda Sisal restaurant specializes in Mexican cuisine. The water is beautiful. Enjoy its comfortable and spacious rooms and live an unforgettable vacation in Cancun. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. All staff are friendly and had a great time with my daughter. Food was excellent. We look forward to welcoming you again in the near future. Dear Amy, Thank you for taking the time to write about The Royal Sands. We are glad to know that you enjoyed the special service of Jessica, Alfredo, Samuel, Carl, Yusef, and Juan. Didnt like them. Would've rather stayed on a nicer resort with better food and amenities rather than trying to be sold on a time share. Water pressure is very good. The entire staff was very warm and friendly. Liked: Cleanliness, amenities, property conditions & facilities. Enjoy dishes made with Mexican soul in one of the best restaurants of Cancun, Hacienda Sisal Restaurant, is a place that will transport you to a typical Mexican hacienda due to its traditional decoration and authentic flavors. We sincerely apologize if you couldn't reserve with day in advance a spot at one of our restaurants. Very annoying. It also has a terrace bar facing the pool so that you never miss the beautiful views. All inclusive status was misleading. What do we offer you at Royal Reservations? Dear Stormy, Had nomore, SteakhousesCocktail BarsLive/Raw Food$$$Zona Hotelera, My #1 restaurant in Playa Del Carmen Reservation required. We always aim to communicate assertively with our guests and we're sorry to learn we fell short of this goal with you. Warm regards. Micheal the concierge went above and beyond. Hacienda Sisal Cancun offers you best of Mexican food and seafood, fine meat cuts and a delicious brunch. We look forward to hosting you and your family again next time to continue living magical experiences. Whatever you do, don't miss our snack, pool and beach bars to enjoy a delicious and refreshing drink and the snack of your choice, prepared with the finest ingredients to make your taste buds dance to the rhythm of the best flavor with the Caribbean twist of this beautiful resort in Cancun. We appreciate your feedback as it helps us to continue improving. Your feedback is highly important for us. Best regards. It was my first time in Royal sands resort and the experience was amazing but it could have been the best if they didnt move us to another room, Service was lacking this time is buffet. Dear Leobardo, Easy to get around and the shuttle to the other royal resorts was great to explore the city with the safety of transportation to get around. Property was well taken care of and the employees were all very helpfull. We look forward to welcoming you again during your next visit to the Mexican Caribbean. We look forward to welcoming you again during your next visit to the Mexican Caribbean. We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us. This restaurant in Cancun offers a delicious menu of international cuisine with buffet for breakfast, lunch and dinner, as well as delectable cuts of meat, salmon, seafood, and thematic buffets with a touch of the Mexican Caribbean that everybody will love. We appreciate your kind comments about the excellent attention of our bartenders and waiter team. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Do you have a reservation? Warm regards. Order any dish you like from our meals to go menu featuring delicious roasted chicken, pizzas, salads and delightful desserts which we will take to your room, from our sister resort in Cancun, The Royal Caribbean. We have shared all your comments with the concerned departments to improve. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Thank you for taking the time to post about our resort. Restaurants was one of my favorite things in this Hotel. Dear Antonio, We regret that you felt this way about our concierge service and rest assured we have shared your comments with our Guest Relations Manager to find ways to improve this process for the benefit of our non-member guests. Total confidence in the food and the environment. Dear Devin, Your stay includes 2 free tickets to the Cancun Mayan Museum. Thank you for taking the time to post about our resort. Great food and good drinks. Enjoy the delicious tacos and the Tex-Mex food, while gazing at the beautiful Caribbean Sea view. The beach is short walking distance. Glad to see they are still running things very well. Our concierge team works hard to find availability for our non-member guests, but regretfully, it is impossible to find a spot on the day and time desired by the guest. There is a snack bar and a sports bar. Overall very pleased with our stay. Every feedback is essential for us as it helps us to continue improving. Please select a resort and enter your confirmation number (only numbers). Dear Jonathan, Also, as a family resort, the stay lacked evening entertainment and swim-up drink ordering options for kids. liked this resort a lot. We regret if you perceived any distinction in our service, at Royal Resorts we care about our guests and members, and we train our staff to assist all our guests with cordiality and respect. Disliked: Cleanliness, amenities, property conditions & facilities. Dear Angela, Available at the Thomas More Travel desk. Dear Amira, We look forward to welcoming you again in the near future. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. (recommended) Early check-in and late check-out on request. We regret we didn't achieve all your expectations. Breakfast and lunch buffets were better than dinner. Thank you for sharing your concerns, all our guests' feedback is highly important to us as it helps us to improve. Dear Hem Raj, On vacay with the fam and made a reservation here based on a suggestion from the resort where we had been all week. Yes! When this happens, our procedure is to notify our guests during check-in so that it's a smooth and seamless process. We are glad to learn about our returning guests' experiences. We hope that our spacious suites and the wealth of amenities will encourage you to revisit us in the near future. Do you have a reservation in any of the Royal Resorts? Dear Maggie, My sons and I always go to adult only resorts and I love the entertainments. I didn't appreciate the need to force you to leave tips at the restaurants and buffet, all inclusive means all included. Loved all staff thank you Orlando & Jesus at pool bar and Damian at the beach. Dear Amy Marie, Special request are subject to availability and cannot be guaranteed, these may incur in additional charges. We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon. 13.5, No. Thank you for taking the time to review our resort. Dear Mark Elisak, Each night we got 2-3 to try and didnt feel like we were overindulging. Warm regards. Place your order and we will deliver it to the comfort of your villa or suite. Fill in our Pre-Check-in Form and save time at your check-in! The all inclusive is really not all inclusive. Fill in our Pre-Check-in Form and save time at your check-in! However, the best certification we can achieve is our guests' satisfaction. We've made sure that this information is available on our website and all of our business partners' websites. The Pool was very clean. Also some night entertainment. There is a wide variety of dishes included in all our consumption centers. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism. Traveled with group, Traveled with family. The resort was beautiful and the buffet was so good. We didn't realize this was a timeshare property. Warm regards. on Google Maps, Villa del Palmar Cancun Beach Resort & Spa, Presidente InterContinental Cancun Resort, Gran Caribe Resort & Spa - All Inclusive Soon To Be Panama Jack. Thank you for taking the time to write a review about your recent stay at The Royal Sands. It saddens us to learn that after the communication you had with our Customer Service Manager you still felt disappointed. Free private parking is available on site (reservation is not needed). Try one of the best ceviche of the region in this cevicheria in Cancun that serves a selection of ceviches, seafood cocktails, tostadas and more with a Caribbean gourmet-style, on the other hand in our Sushi Bar, you will enjoy the most delicious sushi rolls in Cancun, both while enjoying a delicious lemonade or the drink you prefer, and the wonderful views of the Caribbean Sea. Bartolo's Pizza offers you the best pizzas in Cancun; handmade and with the freshest and best quality ingredients, so that you and your companions have exactly what you crave for during your vacations. Early departure policy: No refunds will be given for any cancellation or modification made after check-in. Warm regards. Rest assured we have shared your comments with the proper department to encourage better service among our staff. If you dont want to miss a minute of the fun and relaxation or our incredible pools at The Royal Sands, Char Hut snack bar in Cancun is the ideal place to eat something simple but always tasty, and with great flavor. We appreciate your kind comments about the cleanliness of our resort. Should you need further information, please stop by the front desk for assistance. Thank you for sharing your comments about your experience in The Royal Sands. The Royal Sands Resort is not available on the selected dates. Suites also include a well-equipped kitchen with a fridge, microwave and coffee maker. Travelers may receive a savings voucher when they submit a review. We have shared your review with the different departments mentioned. They did all they could to make sure we had the best experience. Dress code: Casual. We appreciate you taking the time to share your experience of The Royal Sands. First right before Covid shutdowns and now summer 2022. Open daily from 7 a.m.-10 p.m. At The Royal Islander we want you to enjoy your suite or villa to the max, therefore we designed our Food to Go service. Dear Sandy, The way theymore, The restaurant is known for that celebratory Cancun environment complete with mariachi band (which go from table to table playing for tips) and livelymore, Cambalache provided us an absolutely amazing dining experience while in Cancun! That is where the pros end. Thank you for your comments, we appreciate your review and we'll find ways to improve our service. Try our nice hamburgers, French fries, sandwiches, wraps, and a lot more, while having a refreshing and delicious drink. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Pasta, steaks and seafood are served at La Veranda restaurant. We look forward to hosting you again soon. Dear Tanya, Thank you for taking the time to post about our resort. Thank you for taking the time to share your thoughts with us. We appreciate your kind comments about the cleanliness of our resort, the beautiful pool and beach, and the wealth of amenities. A varied entertainment program is provided and Cancuns nightlife area is a 10-minute drive away. For our members' and guests' safety, it is not permitted to have any contact with the water during the cleaning process. Check in took a bit of a time cause their computer had frozen which is not their fault. Best regards. We will definitely be coming back to this hotel! Thank you for taking the time to share your concerns with us. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Warm Regards. We're glad to learn you enjoyed your visit and we kindly ask you to visit us again during your next vacation in Cancun.
- Essentials Of Planning And Evaluation For Public Health Pdf
- Ubiquiti Dream Router Release Date
- Sweetbay Magnolia Tree Varieties
- Sarajevo Football Stadium
- Renaissance Print Tops
- Helly Hansen Snow Jacket Women's
- Brush Cutter Blade Attachment
- Dubai Marina Dinner Cruise With Live Music
- Small Broiler Pan Walmart
- Best Strapless Bra For Small Saggy Breasts
- Heavy Duty Outdoor Chairs 500lbs
- Snow/sand Fabric Tent Anchors
- Montessori Summer Camp Nyc
- Gravel-lok Clear Permeable Binder