They are so loud when heating the water and this is so annoying and bothersome. U rock. hardware store looked at my husband like he was from Mars when he asked the Having the point of use system next to your bedroom should solve for this problem. I am out over $400. The supervisor just says, "Thats what the warranty says." Got second unit just like first. He even says he understands how I feel and it recently happened to him on something he bought! Installation was completed on Fri, Dec 20, 2013. Now the bottom is leaking all over the garage. We had a plumber come out and look at the unit. I thought since they had been in a major lawsuit, I might be sent a free replacement. Will HW Heater work for 2 months, 2 years or 20 years (like the previous one)? I have dry skin - even very dry skin. All customer service could offer me was their apologies. We were told this water heater was under a class action lawsuit. They had never explained that refunds were not permitted nor did the first tech mention that there was likely a 2nd part needed to fix the problem. Bearing in My 6+ year-old water heater's pilot light won't stay lit. Well, we got the part Wednesday morning & it was the wrong part, so my husband called back & they sent another one, which we got Friday morning & again it's the wrong part. Wellgood news of my ordeal..I wrote to the manufacturer of this John Wood water tank and they reimbursed me the manifold kit. $10 fix. My American Water Heater Company (AWHC) water heater (WH) went out on Sunday 7/21/13. AWH charges $34.99 for the "thermocouple retrofit kit" and $30 for next-day shipping, plus tax - about $70 and one-two days for what would have otherwise been $8 and a trip to Menard's/Home Depot. I explained the problem to the rep who answered and asked her what I could do. Just tried lighting pilot light when tank is hotcan light it but wouldn't stay on, it will stay on when tank/water cools down to about warm and from there I can heat the water again..any idea? It is not worth the time and money.
Pros: It appears to have failed in a "safe" way - no gas flow. He refused to even work on it. I called back again today to ask them to pay for shipping because what good is a warranty if, in the end, I have to pay $130 for shipping, $130 for new CA regulations, and $250 to have it installed?
My husband looked all over town Monday evening for the part that needed to be replaced (thermo reset switch), only to come up empty handed. Plumber said numerous times that Model: FVG6250T403 NOV 200, Serial: 1347J007963 Item: 9211910034 was made in America. All we want now is for them to take the unit back and pay us for it so we can buy one that works correctly. Well, it took a while, the better part of an afternoon. After finding out that the thermocouple was a left hand thread and not universal I found out I had to replace the burner assembly unit. A bad, LEFT-THREADED thermocouple. A link has directed you to this review. (We had previous great service from a Rheem gas water heater for 24 years). I was able to perform the same fix with a reciprocating saw, and I am sure a hacksaw would work too. They just told me to try a couple of things and nothing worked. The website for AWH did have a phone number and they were very helpful when I called. . She said I needed a certain part to fix the problem but my unit was out of warranty so I'd have to purchase it. So Luquire sent bill to me instead of American Water Heater Company. Everyone seems to be trying but nothing is going smoothly. My husband purchased our Pro Water Heater from American Water Heater and as I write this we don't have any hot water, for the third time in two years! We will not shop Lowe's for appliances after this either. Others stopped working after the first year. Long story short, both my AWH water heaters (installed in parallel) went out last Friday. With anything larger unless 1) your basement water heater is right below your stove, 2) you have recirculator on your hot water line 3) an instant hot water heater installed under the counter next to the stovetop, or 4) you are filling lots of large pots at once, I don't see a benefit.
kaF iP"O': :wuztQN-nNv76hnPc 23/gsaf4/hcrda~:}@L{@% \2sDOc9n'VBm@'q}:3J:kFP,klKYe Y?t\2dDx,0!b)V1^Giy72 19I$;M)e=zc GITa |1B.XR. But I bought this house and everything in it, and I paid for it including a water heater that came with a warranty.
The plumber who installed it says it needs parts and is under warranty.
I did some research and found out about this lawsuit. Thanks so much for sharing your fix. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It took me several tries talking to plumbers before I found one that had experience with the point of use systems rather than just the whole home systems.. American Water Heaters has tried to blame the problem on my customers' gas pressure in one case. Maybe $10/6 months. When I called to inquire about how the warranty process works, a male customer rep immediately told me to have a plumber call them, period. This model was not cheap, in fact it was significantly higher priced than the others we were initially considering (around $660.00). The guy there told me to call and see if I might be able to get some sort of warranty help. It was determined that I needed a gas valve/thermostat (GVT), which was sent and arrived the next day. I spoke to 3 customer service people and a supervisor. But ten minutes with the Dremmel and away we go. So now I am trying to contact them again to get the box for the second heater. Found tripped breaker again on July 22. It worked fine for the first few years, but has been a continual annoyance for the past several years. My new Rheem now has no legsbare on concrete which I don't like. Its location on this page may change next time you visit. Cut the bolt, put it on the new thermocoupler and screwed it back in! Solving water heater left hand thread thermocouple problem. My husband called again today (Saturday) to find out if we were getting the new part today. But so far, I have had no luck finding a place to return or pick up a new one. HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here.
After being charge $33.00 for expedited shipping, I found out that the part was on backorder! We tried to follow all the recommendations by the help desk, nothing. Unsubscribe at any time. I just did as you instructed would have never thought of it in my own but works perfectly! Offered to take out at no costs to us. See reviews below to learn more or submit your own review. Thermostats gone wild. The service rep he talked to was rude & said we wouldn't be getting it until Monday & he should know this because the supervisor had noted that he told my husband this (the supervisor never said anything like this to my husband, he just kept saying he couldnt do anything to help & that its my fault for ordering the wrong part). Sign up to receive our free weekly newsletter. My husband, completely fed up by now, just went to Home Depot and purchased a replacement water heater. More bad news was yet to come. And of course, they send you the part, but either you have to install it or spend the money to have it installed by a technician. The previous homeowner bought an American Water Heater in 2004 with a 12-year warranty. I called back right away (connected with a female rep.), said I wanted to speak with a supervisor who called me 15 min. Ipe will take an oil finish but needs to be refinished every year to maintain that look as the oil evaporates out of the ipe faster than cedar. The American Pro Line water heaters started using a Honeywell gas control valve. Because what you So the next day, I had a plumber over who did call the company as directed, and this time, the female customer rep. was willing to talk with me! She sounded like she was maybe 18 years old and didn't want to give me her last name, so I think she was not an actual supervisor. So, I called American & they said they could overnight the part for $30 so I ordered it (it is still under warranty so I only had to pay for shipping). In Washington we have mostly western red cedar, redwood is more common down in California. She informed me that since we had installed the piece on my unit, it was considered used and could not be returned. I had two new gas hot water heaters installed Friday. I am going to call the company who installed them and ask them to replace. Thanks to you! Whirlpool brand gas water heater BFG1F4040S3NOV - We purchased a gas water heater from Lowe's and had them install it in our home. Yet he says they "can't" do anything. Oh, and you can't just buy a universal thermocouple for $8 and get the thermocouple adapter - you have to order an entire door manifold assembly from AWH. So, after the shower, after the spa, and still damp, you rub on a little olive or coconut oil (both great for your skin) on the dry skin areas instead and life is pretty good.
We did research and found that 95% of a batch of 40 and 50 gallon shipped out had defective heating elements in them. Copyright 2022 Consumers Unified LLC. That new unit would have been $707.09. The only way you can get parts is to call American brand and pay exorbitant shipping. Now, they sell (possibly) a regular right-hand threaded thermocouple, with a left-to-right adapter for the bargain price of $34.95! AWH never contacted me about this defective part and when I called about it, they were trying to charge me for the unit even though part of that settlement was to send customers a replacement. But I ran some trials with insulated lines before installing my pot filler. The manufacturer service line has not been one bit helpful with information. Had my water heater back up and running same day. It worked! I need to replace the heat shields on my Gas Grill. 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Up until last week we have had no issues with our hot water heater (model number: FG6150T403NOV, serial number: 0425109812). They do not hold up well. I said, I want repair work done under warranty. They said, "Sorry, we won't honor the warranty because you weren't the original purchaser.". It does twist more than most wood if not adequatley fastend. After many cold showers, some tomfoolery and a $120 plumber visit, the pilot will light but not stay lit - the plumber confirmed it's a bad thermocouple. You might end up dealing with good ole boys who think it's okay to call you a **! Called Whirlpool and Luquire had not called for a P O #. When I moved into my house in 2012 I found an American Water Heater Company water heater, model #FG6140T403NOV in the basement. Dont buy American Water Heaters! Saved us a week of cold showers, or a new $500 water heater. Further research pushed me to calling up a local plumbing company and buying a new hot water heater (a Bradford). Put in new tank. One of my suppliers started carrying American Pro Line and were telling me how great they were, so I started installing them for a period of about 2 years. The water just completely died this evening and I am out all this money for a brand new water heater. Awesome fix! After going on internet and diagnosing the thermocouple on my American Water Heater as bad by testing the thermocouple with a meter, I then tried to replace the LEFT-THREADED thermocouple. You just lost a customer and one who will be very vocal to family, friends and acquaintances about your substandard product and service. Since the tank was not yet two years old, it was under warranty, so it was replaced. It sounds like an airplane. At another customer's house, after several attempts to repair the American water heater, we installed another brand at that house since the American water heater kept giving us problems. As of yet, I have not found one. It's very difficult to unscrew the nuts because of the shoddy design, and the plumber and I both got cut on the very sharp edge of the main gas supply. Let me understand that: their crappy product went out after only 18 months of use, and I have to pay to fix it. My husband has to go and reset the mode switch, sometimes several times a day or we won't have hot water. I bought the house a year ago, and American said the warranty did not get transferred. It is a real bummer to turn on the shower in the morning and discover it is running cold. My tankless hot water heater eliminates the sediment problem mentioned, plus my water is double filtered before it enters the heater. If not, no worries, I'll pay the $15 or so since I jury-rigged it so we have hot water till the true replacement arrives. Called Whirlpool, suggested Luquire, 22 miles away for repair. Count me in. What a total waste of my time. Houzz Pro: One simple solution for contractors and design pros. So glad I saw this post. I have a 2 & 3 year old & I will not have hot water for 9 days on Monday. The plumber we called checked and saw that the model I had was involved in a class action lawsuit because of that issue and suggested I call their 800 number. It depends where you live. Defective thermocouple/burner assembly went out on my water heater. The company won't honor the warranty. It has flooded the basement. It is logical that if both went at the same time and replacing the pilot assembly in one wouldn't fix it, it wouldn't fix the other. m for a left-handed thermocouple. Between the Maytag / Whirlpool confusing me, the Home Depot / Lowe's confusing me, and so on, it was a bit of a wild ride. The water needs to be replaced, only 4 years old. Then Aug. 8 got statement from Luquire for repair. When you're without hot water for your shower, it puts you on edge. The oil finish is a nicer look than a finish such as Sikkens. For decks we prefer ipe. Thrown breaker July 20. FAQ. So I made my own mixture - Dead Sea salt is higher in magnesium sulfate (Epson salts) - and add it to my spa - not as concentrated as the Dead Sea but you can taste it - the cat likes to lick my fingers with it on them. The water heater is leaking water out of the overflow. Its only purpose is to save money and because they can do it. After another discussion with AWHC about the "venting problem", I got an authorization to replace the WH. So I am left with a water heater I cannot sell because it doesn't even have a full warranty (and therefore is a parts only warranty). back and bought it again after reading your article. At that time he noticed that the thermocouple was a left-handed thread and that it could be the problem. I now have at zero cost to me a brand-new, top-of-the-line Whirlpool water heater. Upon learning correct information, we called plumber Tom ** and he said he thought water heater was made in TN. First one didn't work and neither did the second one.
This other brand of heater also had a Honeywell gas control valve, but there have been no problems with it since it was installed almost a year ago.
They recommended a new gas valve. After several months of trying to get the credit issued, American Water Heaters would only agree to giving me (through my supplier) a replacement unit with the warranty prorated (so it is already nearly 2 years into the warranty). Check the ingredients of your moisturizers - usually mostly water, some oils and sodium in one for or another. Note: If I needed hot water I just turned it on till hot then turned breaker back off. I dunno how to do this shout-out. I am having my own American Water Heater nightmare right now. We bought our house brand new back in 2005. Had to drop all the way down to a 3/8 line or with a 4 gallon stock pot the water didn't get hot soon enough to make a difference vs my DCS range. It is now mid-2013 and the pilot light has gone out. After talking it over, called Luquire July 23. My American Proline (BFG12250T403NOV) leaked at 5 years of age. I said, No, you can; but you won't. I told them that they are forgetting that when I have to buy a new water heater someday, it won't be from American Water Heater. Even though still within our warranty period, we can't find all the necessary paperwork to submit a claim, and after reading about the similar woes of other customers, it hardly seems worth it to deal with this company. Even if the homeowner sold the house a week after installing the water heater, they won't honor their warranty to the new purchaser. Allocation of total cost on HVAC in construction of bulding. Don't buy any of this company's faulty products! I would be just heating water to leave in the pipes. Why not? They have tanks. We bought the th We have an American water heater & the pilot light went out Sunday night. My plumber installed it and got the pilot to light, but it would not stay lit. I called them back and asked where to send the part back for a refund. He told us the water heater was not even installed to code. They would not give me a quote over the phone. I don't think I would have thought of or tried this otherwise! When my husband told this to the various service reps we've talked to, they all say the same thing, which is, that it's my fault the first part was the wrong part & they can't do anything to help us. We purchased our one year old home in 2006 when the hot water tank leaked to the point of having to replaced. You want your hot water ASAP. Wrong! I purchased an American Water Heater Proline Plus 12-year Self Cleaning, serial #0320115544, model#FG12240T403NOM, on Jan. 10, 2004 with 12-year warranty.
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