There is always a minimum purchase amount associated with the lowest discount and discounts grow larger as the customer total increases within predetermined spending ranges. I will definitely recommend Select Blinds to friends and family and I will purchase window coverings from them in the future when the opportunity arises. Below are some points about how we handle cancellations and changes: IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. Very disappointed in their 100% satisfaction guarantee because I am not 100% satisfied and they didn't care. We know you were going to check with your contractor to see if this resolves the issue. I received tracking for my new hardware was on 6/17, however, upon tracking my package, the hardware has not been tendered to the shipper it is now 6/23 and I have blinds I am unable to install. They arrived as promised and were much nicer than expected. On June 2022 after having it for 6 months the cord lift device stopped working and shade can no longer be left in open position. A day later, one of the other blinds fell out of the housing while rolling up. (Please note: Carriers do not typically deliver to apartments or condos within multi-unit buildings.). If you have any other questions or concerns regarding the matter, please feel free to reach back out to our customer service team so we can further assist you. Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Instead of acknowledging their completely false advertisement intentionally created to increase sales from competitors they claimed that the description of the product mentioned it was white, this is false and the link to this product was taken down since I ordered: https://u5703219.ct.sendgrid.net/ls/click?upn=vMUrIex0w2WqG0I5LH5NDgP6EFPsay0eDlgicUKSqXci8-2BXP72uD5WYwPGcCp5aUmu8FF-2Bu1Vgu9zCZkmaioBiO8cGbcYStUfctdKJ8dapJNhaVJimvlcFP7T4j-2F-2FEfAiSs8igTAeL2Xi9bEv1i-2B6RN3QJreXAqEjDOEkFV7tatALUYDJRHVwHKZoNgH0D5EfX7Y7l2dmtBSQTPEPovUY85kpk7f3bb-2FfHPIbPK-2BhQ8-3DuNTb_lJFxiU9r-2Bu-2BMxopsJJtPnDVe-2FmdwEOmxauFR6FBGa3DAKVOyBMeOoQoBnSDthm32iSquD2NvXE1Fj8FvPnTPUBtxd0-2FfH9lM7tqZ7kt4y3p0tDD5CbYu7iG-2Fg5dX7-2BXIW5du9aEiajpgfEb4APWdzYhu6Tv3I5ZWjq38jCt8gTSWJJJc4ZOZa6cw-2FD24bGb0CLeoXj-2BrJqbljuEuAv-2FyLbsyebBLd9OdaugYyv-2BDdxsehp16hdhBIPHCcYYhXCYB. Installation instructions for all products is great. Absolutely the worst customer service. The sample and blind don't even match.
Company contacted me afterward to offer to redo the product as expected. Completely disappointing experience. DO NOT ORDER CUSTOM BLINDS FROM THIS COMPANY. Cannot be combined with any other stackable offers or used for previously purchased merchandise. We accept Visa, Mastercard and American Express online. If you still require assistance with this matter, please feel free to reach back out to our Customer Service team so we can help you further. We hope this resolves your claim. Read the details of our Satisfaction Guarantee here to ensure your order qualifies. (My total order is over $1500). Promotional messaging and sales that include "up to" phrasing describe a tiered sales event in which the mentioned sale items would be discounted at a percentage number within a range described in the promotion. Side mount brackets are a special order and we apologize that they weren't shipped with urgency. Our content is intended to be used for general information purposes only. I called customer service and they were of absolutely no help other than to say I should paint them (the brackets). While working with Brandon, he showed genuine care for the issue we were having and worked hard to understand the cause of the issue and solve it. Once your order is placed, it will be held for 24 hours and may be subject to verification of a tax ID or W9. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. But six of them that were in universal hanging styles. I chatted with customer service again today and was told they will not even track the package or look at anything because it has not been 5 business days. Offer valid only while supplies last or until expiration date and not applicable to canceled orders due to out-of-stock merchandise. Want an Update? How do I know I can trust these reviews about Select Blinds? I was guaranteed by employee I would receive mounting hardware by June 28, 2022. For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you. Only one stackable promo can be used per order. Thank you Select Blinds. This approach is unacceptable. Also referred to as"Buy One, Get One Free"or"BOGO"promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. Now please either remake the blinds or refund my money. When the product came in (a few days ago) we tried installing it, but it did not work as expected - rollers would only work off the window and not on the window which lead to us having to manually roll the blind back up if we wanted it closed. A remake of the blinds in question was approved, but then as the ship date approached, they reached out and asked us to ship the original back before new ones are shipped. We look forward to providing a positive resolution for your orders. We are so happy to hear our customer service team was able to help you out with the issues you experienced. I ordered the required hardware, and was told it was shipped. This company should be stripped of a business license. Received the item and installed it in December 2021.
The final result is the company denied any further product warranty and refund me $46 credit for not working product! That is really all I want. Employee called Product Facility and told them to ship overnight. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered. Also referred to as"Buy Two, Get One Free"promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. Discount does not apply to taxes, shipping and handling charges, measure and installation services or similar charges. There are way too many other companies out there that provide similar products with much better customer support. I will purchase from them again! Also referred to as"Buy Three, Get One Free"promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. Ive waited over a week and was just told its the battery. Terrible customer service.
We would recommend Select Blinds to anyone ordering blinds or shades. All Rights Reserved. I tried to review the product and it said "Could not submit the review. ComplaintsComplaints for Select BlindsBlindsView Business profile. Also referred to as"Buy One, Get One 60% Off"or"BOGO 60%"promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. Unsubscribe at any time. If I didn't have another matching "cordless" shade that is larger and was more expensive sitting in the same room, I would have just thrown this product in the trash and ordered from somewhere else. I really liked the customer service and availability of the product. They told me my order would be *another 4-5 business days*. SureFit is a Blinds.com exclusive to give you peace of mind about measuring your blinds. Our customer service team can always place the order over the phone if you experience difficulties placing it online. All six roller that in this style have exact same problem. Will be using Select Blinds from here on out! Then told that the blinds were No longer made it in the exact style that we ordered. I originally purchased a set of (3) blinds from select blinds on June 5. No word on using different types of parts or adjustments that could be made. Also referred to as"Buy Four, Get One Free"promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. 6 out of 8 caps came with broken prongs. Do not recommend this company!! Buy more, save more promotions are defined by a tiered savings structure based on the total number of dollars spent. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was informed that the item still had not shipped because I "failed to respond" to them. Unlike the existing blinds of the same size, the Select Blinds products require one or more bare-metal support brackets under the header which the slats hang from. We are happy to change or cancel orders as long as you contact us within 24 hours from the date and time the order was submitted to us. If you do not notify us within this 14-day period, we won't be able to do so. Now select blinds refuses to send me replacement ones because they say the warranty goes from the original purchase date. moment measuring your window and your custom covering doesnt fit, simply call us at ************ and well remake that exact same product for you for free (at your new size) within 30 days of the date your order was delivered. Please, If your package is too large to ship by UPS or FedEx, we will ship it from the manufacturers facility via freight carrier, usually to your front door. Products on sale can be listed at a discountanywhere between 1% - a set maximum percent offstandard retail value in this example. This isn't the experience we want you to have. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And I paid a good amount of money for two blinds to work, and live in a house where people can see straight into my door. Otherwise I would not have procured from this vendor.My complaint is on their website design - though now - that I looked at the site from a more experienced lens - I see where it shows the width vs. height measurements. I've given you ample data that supports that assertion. One of the items purchased was a ******************* with a corded lift located on the back. Their blatant refusal to take any responsibility and only gaslight the customer tells me that this is intentional and shady business practices made to mislead the customer. Their customer service team and managers have used this as a copout to claim that the product received may not be what is shown in the picture due to that piece of text. Hotline Phone number: (888) 257-1840FAX Number: (480) 892-5650Main Office Address: 1910 S Stapley Dr,Suite 137,Mesa, AZ 85204, Please Follow below steps to track your shipment. Good quality, all as I measured. Incorrect hardware was sent (both type and number of pieces). These brackets are very visible against the white blinds. They do not do this at all. Please contact our helpful customer service team if you need further assistance. Shipping is free and you will be able to get replacements for each blind rather than be screwed like me and have to pay twice! The first group saw the video and kicked it up the chain. Please try again later." I explicitly said both blinds were behaving precisely the same way. Even got some for my daughter's home. Even since I placed my order 6 weeks ago, they've changed what they call the items on the website, making it more unclear and still not making the fold types clear ANYWHERE about what you'll be getting. The pull-string knobs are also made of super-cheap plastic instead of wood which looks much better. Was told to unravel the blinds (which you cant do) I then asked to speak with a manager, was hung up on. No amount of complaining escalated this issue to action. When we contacted the customer service regarding the issue, they said that we will have to put the blinds back up to show that there is an issue to get the refund (our window walls are already damaged from installing and then attempting to remove them) and that we should have contacted their design team before buying blinds all together. Promotions of this type may be for any sale percentage. Since the cord is located on the back and this is an inside mount installation, we always found that reaching the cord and more importantly pulling it to open the shade had to be done at an awkward angle. Pleasecontact uswithin 14 calendar days of the delivery date to report any freight claims to Blinds.com Customer Service.
I have eight more shades I need to purchase.
Our management team will be reaching out to make sure this addresses all of your issues. the shade itself fell off from the roller within an hour of installation. We purchased a house full of blinds six years ago. Due to a measurement error, three of the honeycomb shades I ordered did not fit in the windows. Thank you for providing us with great customer service.
Copyright 2022 Consumers Unified LLC. Unfortunately, as our products are custom and made to order, we are unable to cancel orders after their initial 24-hour hold period and once our production team starts making them. Warranties don't restart and are good for 3-5 years from the time of purchase. For more information about reviews on ConsumerAffairs.com please visit our I am not happy with this service. This is my second time ordering from Select Blinds and I have no reason to think of shopping elsewhere for blinds in the future. I bought a pair of blinds from select blinds and they broke within the 2 year warranty. Hello. That fine print should have been within the marketing brochure - not the fine print. We are terribly sorry about the service you are explaining above I would like the opportunity to make up for this can you send me a privte message with your contact info please. Before purchasing blinds, talk to a real person and make sure that their products are well-engineered (proper 2 x 2 headers would add less than a dollar to the manufacturing costs vs flimsy 1.5). Please contact **** directly and we can resolve any further issues that come up. Please note that, while we cannot inherently exchange our products because they are custom and made to order (except under warranty), we are always willing to work with you on a resolution. We paid over $1000 for 6 blinds. Erin was professional, courteous, kind and patient. To see the ways that we use the information you provide us, visit our Privacy Policy for further details. Measuring mistakes are rare, but when they happen, our team will always step in to help make things right. I ordered approximately $1000 of blinds from Select Blinds on 5/30. The blinds require special mounting hardware which is only available by calling customer service and having it added to your order. Our management team will be reaching out to you to help make things right. The first two were unanswered and the third said they would look the same, but function properly. They replaced them but the replacement blinds broke as well having the exact same problem about a year after me receiving them. No problem. Half of the blinds were shipped with yellowing plastic and did not match the fabric or other blinds. Original Review: I purchased three blinds for my living room area. Please call our Customer Service department at 800-505-1905 to process any changes or cancellations. I contacted Selectblinds.com customer service on 6/18/22 by phone and was asked to email them a video of the issue which I immediately did. And also that motorized blinds are not refundable which was never mentioned during the purchase process. The customer will pay full price for the first three products and a then receive a fourth product of lesser or equal value free of charge when the discount is applied. Their customer service only exists as a barrier to protect them as they continue to take advantage of consumers. We can see that a warranty claim has been started, but we have not seen any replies from you since. Yet their graphical interfaces are 90% identical - so someone with a family history of dyslexia - can run into these sort of mistakes. The response is not accurate. Required fields are marked *. Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period. Ordered 9 shades from Select Blinds. They are now telling me that it is 1 blind per order - why would I order under this type of deal? I again called customer service (6/15) and was told new hardware would be sent. I moved into a new house and needed blinds quickly. If you do not schedule within 3 days of the carriers attempt to call, youll be charged storage fees on a per-day basis. Customer Reviews are not used in the calculation of BBB Rating, of those, 111 complaints were closed in last 12 months. We purchased $6,000 of shades (19 pieces) from select blinds. We value your privacy. This has become tiring. Read the details of our Satisfaction Guarantee here to ensure your order qualifies, Read all about our SureFit policy and what is covered here. If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and well help you get replacement parts. All damaged shipments must be signed for as damaged. After Clicked track button, You will be redirected to Select Blinds Order tracking page where You can check the current status and location of the shipment. You can clearly see that the "white" of the blinds compared to the white of the walls are completely different. I incorrectly measured 1 window (forgot backsplash was being installed), and I called to get a replacement, and I had no issues with getting help. Easy to measure, came in a timely fashion. Your email address will not be published. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All Rights Reserved. I should not have to file a claim through BBB for this problem that I have contacted them many times about to fix. Where 4 or more products are purchased, the 50% discount will apply to the least expensive products ordered. The second issue was that two of the shades were damaged during shipping. The components were on backorder and as soon as we were able to ship it, we handed it off to ****** The brackets should have delivered today and our upper management team will be contacting you to make sure this will resolve your situation. After a final email exchange wherein I told the company that I had grown tired of trying to get my blinds remade and that I gave up, they elected to remake the blinds. Many people have reported having poor experiences with Select Blinds' customer service department. Our records indicate that the parts delivered. Showing that the device is charged. If you need any help, Please Contact Official Select Blinds Order Customer Support. The discount always applies to the product(s) of lesser value. We make every effort to remove discontinued items as soon as we are made aware of them. I had my wife present when i was putting in the measurements - and she herself didn't catch this mistake of mine.At this point I am out $1000 - and feel 'slighted' for the wording in their guarantee. Copyright 2018 My Delivery Tracking. Promotional offers may be modified or terminated at any time without notice. If you upgraded to the Life Proof Extended Warranty (not currently available), you can view the policy here. Taking them to court now out of principle and rejecting charge with credit card. For oversized products (96" or over in width or height), we'll contact you by phone and email to collect a shipping fee. Maybe. I received my blinds after about a two week delay due to a supply backorder. Discount does not apply to taxes, shipping and handling charges measure and installation services or similar charges. I previously worked for a manufacturing company that was successful because of its Excellent Customer Service policy and culture. Product(s) with minor damage may be able to be used and should be accepted and noted. I explained to them that the design is flawed and the device will most likely fail again in few months. The order was for a set of two custom shades for a pair of windows for the same room. Save up to 50% on selected products - Selected items on sale will vary in discounts that range up to 50% off. They have budget blinds (I ordered those for the area I'm using them in), but they're very nice quality and are made of fabric. They said that it was because I chose the wrong style -- which I chose wrong because they have to way to tell what I was getting by choosing that option -- they won't replace it, won't take my blind back to even just fix what was done wrong on the one I received and send the fixed one back to me - won't refund it. On June 6 2022 my husband and I ordered blinds which we hoped would be perfect for us. We respect your privacy, and know that it is important to you how your information is handled. She found a similar style and similar colors and is sending two to choose from. Well start sending you the news you need delivered straight to you. My wife and I was very impressed with the company from the start to the finish. Read all about our SureFit policy and what is covered here. Please contact our customer care team and we will help resolve any further problems. OK, I think, maybe they don't know what they need to do but will sort it out. Thank you for the kind words. They don't match. Please Read our, Rodan and Fields Order Tracking Status Online, Hamburg Sud Line Container Tracking Online. I got over 10 samples to check and see if the white would match with the white in our house. Item has a 3-year warranty.
They can't tell me why it's delayed. She is an asset to your company. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Thank you for your feedback. Be the first one to find this review helpful. Even when they fail to make the rest on time. I made a mistake in ordering by just enough not to fit but was able to get the situation corrected hassle free. No shipments can be made to PO Box addresses. It's not my fault they make an inferior product that can barely make it over a year. Our last two attempts to reach the company have gone unanswered. This is for a number of reasons 1) we will be left without window coverings for a period of time 2) what if the replacement blinds are defective as well 3) the other half of our order that they are not replacing will be useless if the replacement blinds don't work and we will need to order all new. Just Enter Select Blinds Order Status number in below web tracker form to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information immediately. I would recommend this company. Cashier's checks, personal checks and money orders must be mailed to our office before your order can be started. Where 5 or more products are purchased, the discount will apply to the least expensive products ordered.
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