NEMO makes great stuff, but if they screwed up in the manufacturing process, they will repair or replace the product. Leupold has a no-strings attached lifetime warrantytheyll take care of any damage to one of their products, no matter what. Most brands agree that itdoesnt mean yourlifetime, but the expected lifetime of a product. Disappointing lack of care over delamination of a top of the line jacket (Beta SV) after a few years. I got a discount code. ), They have this cheap $100 Hydrofoil jacket that they still sell, the reviews are terrible, it delaminates very quickly and they wouldnt issue a partial credit for it, theyve become more stringent the last few times I wanted to make uses of their rocksolid guarantee, I guess their rock is now made out of clay lol, Burton has lifetime warranty on bags and selected outerwear. https://www.cloudlineapparel.com/pages/lifetime-guarantee, Cloudline is a small shock brand with a bfl guarantee, Badlands gear is more on the hunting side of things, but they have an unbeatable warrantee. Send it in clean. Swapped out for a brand new pair, no questions asked. They also offer mending from normal wear-and-tear for a small fee. And when I asked North Face if they could repair something (or send a patch) they said they couldnt as they couldnt figure out the colour of something they made and sold. https://www.tansafaritours.com/. So I guess Im stuck with whatever in-house DWR the next jacket uses. The pants were more than a year old so I didnt press the issue except to ask their customer service why no repair policy or process. However anything happens in the first year, theyll replace with no questions asked. I used their limited lifetime warranty on a sleeping pad that wasnt holding air anymore and was very satisfied with their customer service. Warranties can be an issue even with companies that offer a shorter warranty period. The Outdoor Research Infinite Guarantee does not last for infinity, but rather the useful life of their gear. I purchase 6 pairs close to 10 years ago and I made at least 10 warranty claims. Montane (UK based outdoor clothing and equipment) and Pedros (bike tools and accessories) both have lifetime warranties that Ive used (broken rucksack buckle / broken tyre lever both replaced free of charge). Well yeah, of course. Leupolds is beautiful because it is for the product, not the purchaser, and it does not require any proof of purchase or warranty card. It didnt cover the cost of a new pair unless I opted for brown (in the sale). (206) 632-8686. Amazing to see and read about how good the warranty is when everytime I visit the website, everything is half off! Despite being pretty much new, @salomonsports are refusing to do anything other than offer a 20% discount voucher for their website. I had an umbrella, from the 1970s. Arcteryx replaced a jacket of mine that was 3-4 yrs old. If you buy binoculars from them, and something ever goes wrong or gets damaged, theyll fix ir or replace em. Sadly Salomon @salomonsports will only honour their original guarantee period. Well, maybe its time to move on, but I still cant see myself springing insane amounts of money on Arcteryx. Fjllrven provides a Limited Lifetime Warranty to original purchasers of Fjllrven products who have a receipt of proof of purchase (PoP) from an authorized seller. If you buy at one of their outlet stores, they will tailor, re-wax, repair, replace worn panels for life of original owner with POP in any of their stores globally. We live outside the fog belt in SF; its warm and sunny on this side of town. IIRC currently theyre back to pretty much no questions asked, but the agent doing the returning might have some amount of discretion if its obvious the individual is attempting to abuse the system (this might not be true anymore). Brand new pack, amazing. ), I leaned my $ 150 bean 4 piece 5 weight against the wrong side of my truck on the Yellowtone in 2000, forgot about it, ran over it, went to Bozeman to buy a new rod, called Bean they repaired the old one (100% my fault) and it was waiting for me when I got back to PA/ N/C hard to beat that. There is room for interpretation on a brands warranty page, so were including brands here that either explicitly say theyll replace whatever, for whatever reason, or brands that hint that thats the case. I wear the jacket.
They called a seldom used, 8 year old jacket, as past its reasonable life. Hilleberg will replace any tent if it has an defect, for the life of the product, and will repair issues caused by normal use, for a nominal fee.. Thanks for being a great company. We want you to try and break it! Yeah, they only warrant their apperal for a year now. My wife fixed them by hand. Hardwear, but I had an opposite experience for the better. https://www.mec.ca/en/explore/returns-and-guarantee, We guarantee the quality of our products. Plus, the quality is A+ in my opinion. Sierra Designs told me to not bother sending in my jacket as it was too old. No haasle at all. This is the kind of warranty thats going the way of the dodo. Patagonia is as well! 
My family has been ordering product from LL Bean for about 35 years. After that, the brand will repair and replace products only if they have a manufacturing defect. Guess who is still around and making great chairs still? Gore Tex them selves would have covered it but when I pointed that out to mh they said tough luck. Fewer brands do this now, but the following warranty programs are pretty close. They get it. All brands, all items, no questions asked. Emailed them re: a broken clasp, looking for a replacement. If something you purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange, refund, repair, or credit., Ive used this in the past on MEC-branded stuff (they will seriously repair or replace anything made by MEC from what I can tell) and on non-MEC stuff (they will either fix it for free or for a small charge, depending on the damage or issue. Now, you have a year to return it. TNF: a 5 year old VE25 tent that was used only a handful of time (car camping at best), and most of those times without the fly. Boots replaced, I barely wore them over winter as I have B2 Salewa boots which I love! Wouldnt even consider it. Doesnt matter how it broke, who broke it or what happened. Ive had very good luck with REI. 
Therm-a-Rest offers a limited lifetime warranty for manufacturing and material defects and promises torepair non-warranty damagewhenever possible for a small fee. We went into lockdown in March 2020 and living in a city couldnt get out anywhere to wear them. Thanks for sharing your experience, well dig into this a little bit.
Patagonias Ironclad Guarantee promises 100 percent customer satisfaction, and if, for any reason, the gear isnt up-to-par, theyll replace, repair, or refund it for free. I had a zipper break and a sleeve rip on a Mtn. Stanley thermoses are also under lifetime warrantyeven, according to their site, the one your grandpa totes around. Maybe not in 2017, but in 2021 they have an outlet section on their website. We couldnt care less if you bought it at a garage sale or a gear swap. Eddie Bauer changed their policy from lifetime to one year. Thanks for the updated list, as this will be my quick list for when buying new gear. BTW Dave Page Cobbler is the go to guy for getting boots repaired- Sent back a pair of binoculars that had part of the eye cups become unglued after 2 months of use. Grrrrr! Next tier in my experience would be Mtn Hardwear, Arcteryx, Mammut, Icebreaker, Gore-Tex, Five Ten, Smith who have all replaced/repaired/issued credit for products that had issues without asking for proof of purchase. Quality.
matein backpack giveaway goff hiking refund won This is the most common warranty category out there. Rainy Pass Repair, Inc. When a seam on the fly of my two year old Mountain Hardware tent failed (badly), they were nice enough to tell me that there was a repair shop in the PNW that might be able to fix it Though when they said it, it sounded alot more like, We have your money so why dont you piss off. Lesson learned. On the other hand, Sierra Designs shafted me on a down sleeping bag. Burton has lifetime warranty as well. Thats too bad. Eddie Bauer, on the other hand, is great for standing behind their products. Bomb proof gear and best Lifetime Warranty Ive ever seen. I was in an REI years ago when a guy came in, obviously a thru-hiker or homeless (both ? Ive been nothing by pleased with my Bean gear, so I dont have any experience with their return policy. One guy brought in a pair of 30+ year old stained pants. Then pretty much everywhere has hooked it up after asking like this: I really liked these and used them all the time to X activity in Y location and before I replace it I wanted to see if this blown seam etc. I took the tent to the store, and was told they no longer had that policy. When I contacted customer service they told me to just reorder it but wouldnt honor the original price of my first order. I sent a jacket into Mountain Hardwear with a waterproofing issue. REI gives you a year to return any product youre not satisfied witheven if theyve been used. and you rip, tear, or otherwise shred your Badlands gear, we will do our absolute best to repair it if we can. My jacket looked brand new short of the Gore lining. terrific!! Darn Tough Socks, the coolest sock company in Vermont, daresyou to wear out their socks, or find a pair that doesnt serve you exactly how you need. They would not repair or replace. For instance, Icebreakers warranty their socks for life.
We didnt have them with us but went back today. Cotopaxi guarantees their gear for 61 years, the average lifetime of a person in the developing world, under their Gear for Good warranty. Smith Optics covers defect or malfunction for the lifetime of their product. But, their legendary policy of accepting all returns, no matter when the gear was purchased changed in 2018. Required fields are marked *. Goretex charges a fee. About 8 years later, the velcro on the sleeves had worn out, so I again sent it in for repair, fully expecting to pay for it. I also had the option of throwing them into a Columbia recycle bin. Kryptonite guarantees their bike locks for life, including normal wear-and-tear. We were in the store earlier this year and were told we could get a replacement. Jansportwill replace or repair their stuff for the life of the product, but not from normal wear and tear legit manufacturing defects only. My wife told me a story about an old HS school friend of hers who used to go to yard sales with her mom, find LLB stuff, buy it, then return it to LLB. I cant find the source where I read it (it may actually have been on a podcast) but LL Bean has gone back and forth on this over the years. Just a few companies promise their gear will serve you until youre old and gray. Saw a pack in half to get a new one? In my hand 2 days after 2sec phone call. Consumers also need to be more realistic about warranty expectations. They gave me a new pack with no questions asked after I admitted that a mouse had eaten through my hip pouch while on the west coast trail. The legal department wants to bog us down with rules in this section, but weve never been very good at following those. Sierra Designs will fix or replace manufacturing defects for the life of the product not your life. Previous post apparently not accepted, but Columbia has 1 year limited warranty on shirts and pants. They might as well not have a warranty. I will agree with what others have said about Mountain Hardwears warranty lacking the true lifetime part of their warranty. I forgot to mention it in my first comment, and Im not sure if its applicable to this article, but Borla Exhaust offers a One Million Mile Warranty for their exhaust systems. Kelty has your back if your tent or pack has a manufacturing errorwhich is morecommon in products with lots ofzippers, buckles, and straps. Dont forget Feathered Friends lifetime warranty: Leatherman technically has a 25 year warranty but is totally famous for no questions asked repairs with an unlimited timespan in practice. I wont be sucked in by this designer label again! I returned all four but they only warranted one.
They have changed the model numerous times over the years. L.L. I added Marmot inglad to hear they took care of you. We also guarantee the product selection advice we give. Normal wear-and-tear will be repaired for a small fee. Its extremely tricky sometimes to know whether or not that tent pole snapped because it was made with a crack in it, or you sat on it that one time and stressed it out, so oftentimes youll send in the gear and the brand will go over it with a magnifying glass to determine cause. I had to write a positive review to wash the taste out of my mouth for the last 2 companies I reviewed. Appears that theres a problem with how the fly is manufactured. Thanks for the heads upweve added Red Oxx and Leupold. Sig Sauer Optics no questions asked replacement. Weve heard countless stories of unexpected, unbelievably great customer service. Had I realised that paying even 10 would lead to a new warranty Id have done this. They called it wear and tear and told him he was SOL. If the quality of an item hasnt met your expectations, you can bring it back. Arcteryx blamed Gore Tex, Gore Tex blamed Arcteryx and Im left with a $500 rain jacket that leaks. I actually acquired a Vortex Viper HD and to be honest, I can only recommend it! Both pieces have been stored in a garage. I sent it in for repair, fully expecting to pay to have it fixed. I use to have a SD 60/40 (dating myself) and they repaired a torn pocket for free even though Im sure it was my fault it ripped. sog daypack turbulence My huge wheeled duffel had a broken spine and they fixed and sent it back for free. No visible reason why. They fixed everything I asked for, plus reinforced some of the weaker spots that were sure to eventually fail and also replaced some of the material that was dry rotted and just flat old and deteriorated.
Taken on tons of vacations and many, many business trips. I have clothing and sleeping bags from up to 23 years ago and STILL going strong. Also, Club Ride (bike apparel based in Idaho) have been awesome! They sent me a kit with a muffler that had broken baffles, and they sent me a new one once a shop verified the defect. No repair option. I just had a jacket re-taped on the cuffs and waist area and I was charged as apparently, it was showing heavy use. The quality of their product appear to vary a lot.
Mountain Hardware is pretty bad about covering a defect. Outdoor Research in the UK dont hold to that. If you dont, you get a gift card for 50% of the products value. But if those holes come from poor manufacturing? I sympathize with manufacturers because of the the few that abuse the manufacturers policy. Personal experience indicates warranty from Gore Tex is worthless, and even more surprisingly, Filson, who told me my defect didnt exist. not to mention they might be the only ones on this list that actually sew their gear in the US. After a few weeks they canceled the order without telling me. Ive always had good experiences with them. Thats not nearly as cool. https://www.pariaoutdoorproducts.com/pages/affordable-backpacking-gear-warranty, Theres also Schnees for boots: Montane, Petzl and Thermarest on the other hand will replace or send parts no questions asked. They gave me a new pack with no questions asked after I admitted that a mouse had eaten through my hip pouch while on the west coast trail. Camelbakwill repair or replace your gearall bags, reservoirs, and accessories includedif it fails because of a manufacturing defect, for the lifetime of a product. The straps on the bag started to deteriorate, the zippers and material where the day pack attaches to the main bag ripped on a trip and the rivets that hold the top handle came out which made the handle loose and awkward. Repaired no problem and even gave me a new cover for one eye piece. Ive taken it to other countries, used it as a pack, wheeled and carry-on and checked in luggage. The funny part is my 7 year old MH dragon skin pant looks brand new. Hardwear jacket. Ive become a recent convert to EB and top of my list in the the quality at price point level. I washed it once every 3-4 months, and I have another one which I bought less than a week after the first, which is still going strong and has been washed a similar amount of times. Recently, when weve been allowed more freedom Ive discovered that the rand is coming away and theres a gap between the forefoot and the sole. Great experiences with Big Agnes and TNF replacing/refunding very well worn sleeping pad and pack, respectively. I bought a pair of Salomon Quest 4D GTX boots in July 2017. Pro Standard Camera Accessories (prostandard.com) offers a lifetime warranty on everything we make. This happened about 4 years ago. it turned out those seams would not last very long and would separate (same on a Arcteryx jacket). L.L. At 8 years old, they said the delamination and failure of the glue to hold on the inner bits and pieces was expected due to its age. Very happy with their service and support. Sadly, REI did not treat my nephew the same when he had a similar issue on a much newer tent. I have to say I agree with this one. Or, theyll just stoke you out and send you a new one. I stay away from their gear now. :-), took off his throughly trashed boots, threw them on the counter and said he wasnt happy with the fit. Leupold, known primarily for their optics like rifle scopes and binoculars, also offers a lifetime, no questions asked warranty. So I am now on my 3rd Marmot jacket, and only paid for one over 20 years ago. You know whats even better than a guarantee? They claimed the rest were diminished performance. Misleading. Columbia has a 1 year defect policy for shirts and pants, low ticket items. I have an Eagle Creek Switchback bag I bought years and years ago that has been all over. If not mentioned above, Columbia owns Mountain Hardware. They used to make an awesome product. Smith is already on the list, but would like to reiterate that they have replaced two pairs of sunglasses that were damaged at my fault; they were a pleasure to deal with. Theyll buy back your gently used Patagonia gear in exchange for store credit and resell it on WornWear.com. If you have some gear you love and want it fixed or dont know if it is covered contact: Feral Mountain Co. in Denver offers a lifetime satisfaction guarantee on EVERYTHING they sell. I now realise the error of my ways. I wonder if they expected me not to wear it. Seattle, WA 98103 OnSight, a Canadian brand that uses recycled plastics to make bags, offers a limited lifetime warranty against design, manufacturing, and material defects. Brand new pack, amazing. But as you can see in the comments, plenty of people noticing a change over the years toward diminishing willingness to accept legitimate warranty claims. Still has plenty of life in it, but Goretex is far more stringent than it was years ago. there is a big difference between lifetime warranties and limited lifetime warranties. They are awesome and they will also give a third-party opinion as to whether or not the damage should be covered under warranty. Sierra Designs also does not stand behind their products. Gregory has a lifetime guarantee against any defects for their backpacks, though they point out packs made from textiles cant last forever when actually out there and used, so normal wear and tear isnt covered. The only brand I have much experience with warranty claims in the normal outdoor world is Mountain Hardwear, and theyve always been so good to deal with, presumably because I live nearby and they have their factory repair facility right there in HQ. Great experience with MSR after losing several proprietary screws for a stove. I opted for the replace since the jacket was a bit worn in other areas and they sent me a brand new jacket of a similar model since the old one was discontinued. Product quality, customer service and delivery for us has always been top notch. Was this during COVID? https://www.mysteryranch.com/guarantee-warranty-repair, https://www.thisamericanlife.org/radio-archives/episode/591/transcript, https://www.stormykromer.com/page.asp?p_key=23A701D193BC4427AAB6C599D3C84F00, https://www.burton.com/au/en/warranty.html, https://www.ula-equipment.com/services-policies/warranty/, https://featheredfriends.com/pages/warranty-info. I will agree with what others have said about Mountain Hardwears warranty lacking the true lifetime part of their warranty. Not loving something like you used to? Also, Rapha has lifetime repair that Ive had to use. Just send it in, and they fix it. Have never bought from Sierra Designs since. For me this was strike 2 with them. Paying nothing other than the voucher I now see means that there is no warranty. I had rainfly with seams that had de-laminated after about 5 years of use. Filson covers their products for the expected lifetime of the item.
https://featheredfriends.com/pages/warranty-info. Vortex optics VIP warranty. They will not replace with new product if customers fault but if a Sig Sauer problem we had a 24 hour turn around policy. When you do actually get a reply e-mail, Ryders will tell you that you can purchase new sunglasses with a 20% off code instead of offering to repair or replace the sunglass defect. Gore-Texguarantees theyll keep you dry, and if any product made with their fabric doesnt perform to your satisfaction, theyll replace it, repair it, or refund you. Point6 merino socks and base layers have a lifetime warranty. Arcteryx readily covers defects in materials or workmanship, and will repair well-loved gear for a small fee. Your email address will not be published. As far as I am concerned they are in the AVOID these BOZOs category. Its not worth it to keep paying $20 a pop to ship my gear back to Texas, and having it out of commission half the time.
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