Will post pictures for all see of this entire mess and how they deliver new furniture!! It's been 18 days and despite the many emails assuring the refund was being processed, to date it has not. I have never experienced such a poorly run furniture store. Hmmyou have my correct address, but you can't find it, so I need to take another day off of work to receive my purchase? I waited 5 weeks for my $2.6k reclining leather sofa to come in and missed work to be home for its delivery. Bad experience! They promised delivery if I didn't cancel the order. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. It's expensive furniture, but I like the quality. We were allowed to browse the store and check back when we were ready. havertys haverty recliners I called the resolution center and spoke with a Chelsea and she told me it wasn't covered, there is multiple stains of grease that was done during a birthday party just a week before. We were greeted, but not accosted, and browsed the store a few minutes. What a joke! I picked out a few choices and she helped me decide on the table, chairs and serving buffet. ADDENDUM: If you look through Haverty's reviews, you'll notice that the "5 star" reviews get a "Response from the Owner." After finishing installing the new piece, they ask if everything was good. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. Guess they thought we were blind. Some options can be a bit pricey. They changed the delivery of sofa 5 times. I called Haverty's to complain and all they said was get a razor blade and try to remove it myself. Havertys had exactly the one. The furniture looks good but does not have the quality to last. Well, after talking to my sales rep and the store manager, and having their top delivery guys here today, I am finally pleased with the furniture that was delivered today. I cannot take days off again and again. Today was the second and LAST time I will be in. 
havertys recliners power recliner furniture rocker swivel Customer service has refused to do anything because they basically implied that one 173 pound person sitting on a sofa for 4 months will cause the cushions to lose their shape. I'll be looking for another salesperson next time.
More info. I will no longer do business with them. Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. Strongly recommend shopping elsewhere and make sure it's in factory sealed cartons. No one else lets you do that.
Probably will not be shopping there again. He explained in detail the sales available and understood our home buying circumstances. Worst furniture buying experience EVER! )has a very snotty attitude, not knowledgable, and lacks integrity. I have NEVER heard of a such. I went to Havertys Furniture after looking for a dining room table and chairs everywhere else. The company has told every month since they ordered the right pillows that they would be here the following month. We are VERY happy we got the insurance because within the 1.5 years of owning the furniture the glass in our coffee table cracked (while being very gentle with our furniture) and the resilience in the couch cushions essentially disappeared where I began sinking back into the couch. So no repair person to recommend, no information on where to maybe find help, just pretty much "too bad so sad, it's old". havertys recliners 
New piece comes and again, they are clueless and overly aggressive trying to put the new section in place. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. The prices were not outrageous, actually the same as even the cheaper name brands. 
Again, I said I wanted to cancel and was told I would be charged 25% of my total order! So for the past 3 years the sofa has looked shabby because of the lint and now the piping or cording around the cushions has become wavey and doesn't look straight. Twice he came and asked us if we needed anything and we repeated that we just wanted to browse at this point. THEN dropped it on the brick steps. During those 3 months I talked to someone in customer service every other week saying that this was not the solution because the arms of the sofa were also peeling off. The 5 drawer dresser drawer slide just fell apart. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. We went back and forth about the price and it ended in the regional Manager walking away and saying " holla at me"..very disrespectful.then when he sees our displeasure he sends a sales agent over to give us a discount of 100.00..i appreciate the tiny gesture but the damage was already done. Also, the credit was posted immediately to my credit card. At this point, they could have given us a new sofa. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running.
Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. The second chair had almost the same indentation but it was in the center of the rail. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. I'd probably buy there again, but I'd avoid dealing with Mello. Havertys can be found in 16 states across the south and central US. I came in looking for a jewel-toned sectional for my living room. Then I was told that delivery for the $800 loveseat would be $229, which i feel is outrageous!!!!!
Nate was fantastic and you should definitely ask for him. With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. The delivery was terrific and done by complete professionals. No hassle shopping. Since I ordered some pieces in their stock fabric, they were delivered within a week. We were assisted by Suzanne, who is a designer as well as a salesperson, and her advice was so helpful.
Nope. Bad, bad, bad, will never be back. I really thought it would adjust in a few day but it hasn't. See reviews below to learn more or submit your own review. The plan was to just run in and out and see what we could find. Next level logistics, providing real-time truck tracking, driver name and photo, and updates. They would not sell the framed art to me until I gave them all my personal information to "create an account" even though nothing was being delivered. They only read off of a script and you feel completely Used and ignored. Still waiting for our refund. The icing on the cakecustomer service is the absolute worst! If you read their "privacy policy" none of this information is guaranteed to be safe and not shared for marketing purposes. 2. I had an appointment scheduled for today to change out of my damaged piers to the entertainment center that I purchased from Haverty's.
FAQ. I purchased a sectional sofa from Haverty's and it was poor quality. On third attempt they rammed it into one of the brick walls coming in the front door. They did not seem to care, like take it or leave it attitude. Everything was items we did not order. We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. She has pictures of the price tag for months. The end of the lesson: 1. Really impressed with their engagement at the store. Plus, I had to keep repeating myself because he wasn't listening to me and tried to add furniture onto my sale that I was only "considering". Complaints to the BBB go unanswered. kobe sofa havertys havertys recliners recliner leather chairs furniture We furnished our dining room, bedroom, grandkids room and purchased various other pieces. Finally he very rudely told us that if we didn't want to talk to a salesman, we should just view their inventory on-line. Buyer beware! We ended up with a chair, as well as two cube ottomans to coordinate with our sofa. I spoke with a manager Bobbett Guinness, after Kailyn passively aggressively places me on hold when I challenged her on the process. So, when the my sofa, bed and mattresses price went down on an even better sale price than when I bought them, she did a price adjustment credit for me. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. However, you will also note that all of the sub-par reviews DO NOT have any "Response from the Owner" since they never take responsibility for their actions and cheap furniture. Okay. It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. I liked the woman who helped me, but I felt rushed at the end. She must be right. She was also informative, advising me of their 30 day price guarantee. Day of delivery, the delivery man sets everything up and plugs the recliners into the wall. And that's when we cancelled the order, because a month is too freakin' long to have to wait for a stupid couch, especially when there are twenty other furniture stores in the area that can deliver on schedule. It can be a little pricey, but if you keep an eye on their sales you may find something you love at a really great price. Two months and a half after that, today, we received the right sofa but the chair with a different fabric. Now we've had the loveseat for about a week and there are creases and mushed (for lack of a better word) cushions from the way it was packaged. It took over a year to have everything I bought delivered to me. I calmly pulled out my phone and did a quick Google search to give him an idea of what I was looking for. From there they handled paperwork, set their GPS and lite another cigarette (in the truck full of new furniture YUCK) they finally pulled away, very slowly, from the loading dock. Get buying tips about Furniture Stores delivered to your inbox. The pros: Both name-brand and some budget-friendly mattresses offered. The pros: Nice styles and customizable color options available to satisfy most design tastes. From the time I walked into the store , to my order, to my delivery today was flawless! I spent a lot of time, and I mean A LOT of time shopping for furniture. So we did report it in the time frame. Then she asked if I wanted her to process my application without uploading my information, I said yes, then she said I was not approved. Their furniture is beautiful but the quality, in my experience, isn't worth the headache at all. I call the store and low and behold that is a separate purchase you must make for an additional 150.00 per recliner, so the 50.00 difference per recliner is actually a 200.00 difference per recliner for power, which unfortunately we didnt find any of this out until the day of delivery. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. They don't get rid of the damaged goods, they recycle them and hope the next customer doesn't notice!?? Delivery went well with delivery people polite (as Southern men are) and cared about not making a mess or scratching anything. They are sending a person out to change the legs to shorter ones. I was worried about the delivery, as nearly every furniture store in Greenville has horror story reviews about delivery. etc. I told them I was not pleased with the shipping charge of a piece the shipping should be less that $5.00. So a little Googling and lo and behold the part that broke is A: super common (so your implication that this was somehow too old to find anymore?? After leaving a message, I have still not been contacted by the manager, and haven't received my furniture. We wound up working with Brooklyn and I can't say enough about her professionalism and actual HELP. What they did not know is that my wife has been looking at this table for months waiting for Black Friday. Sometimes we warm our plates in the microwave. Thank you, you have successfully subscribed to our newsletter! Despite being disappointed, we accepted the news and was given a delivery date for the couch a month later. Youll be throwing it away if you go here.
2022-2023 Slumber Search $1,000 Scholarship, I recently had the interior of the house repainted, I purchased a Bedroom Combo from Havertys, Really impressed with their engagement at the store, As with every furniture store, I was greeted by a sales person, This company has the absolute worse Customer Service, I came in looking for a jewel-toned sectional, After spending several thousands of dollars, The furniture we ordered was absolutely fabulous, Haverty's at Towson Markeplace out of business, If it wasn't for the fact that I had already purchase, Truly one of the worst experiences of my life, I had a very good shopping experience at Haverty's, I really love the look of the furniture in here, We really enjoyed our shopping experience with Haverty', Ordered chair July 2021 and still no delivery, TERRIBLE QUALITY CONTROL MEANS TERRIBLE PRODUCT, Horrible furniture quality, and incompetent Customer Service/Service Technicians/Delivery. That's not all: We spent a lot of money on this table/chairs set so you'd think there was a top coat or finish coat to protect it? If you have the means, I would definitely look elsewhere (i.e. They have a huge selection of furniture! My protection plan covers this, i even called right after it happened. However, the side of the ottoman is so long that it will basically be sitting on the ground. They took it back.
I needed to go to another website, take a picture of of driver's license plus, get this, take a 5 second or 5 minute video of myself before they could process my application. Unsubscribe at any time. Altho it is only 3 years old, I am having to replace it because it looks like garbage. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We spent a great deal of money here and I regret it. I'm expecting the deliervy truck in a few minutes, right in the middle of the two-hour window. Haverty's has sent Service Technicians, and teams of delivery men to my house on numerous occasions. This profile has not been claimed by the company. Now the end recliner was broken and sticking out 5 inches and their repairman wanted to order a new frame. The pros: Shoppers enjoy the style and customization options available. Attaching screenshots of the truck as it bypassed my house and went to the last stop. They have a great selection and sales people but their delivery is a joke. Very expensive furniture that lasts much less time than Ashley's. Contrary to some of the other reviews, I didn't find the salespeople to be pushy. so we were informed that they won't match the price for us. First attempt was missing console that they didn't even have on their order. A "Oh Sorry" was about the extent of what we got. The price was reasonable.
Third call and they said it was pushed back 2-3 weeks. We just bought a house in Raleigh and needed some extra pieces of furniture. A $2,000 sofa? They have no Integrity, The quality is bad and corporate office doesn't do right by their customers. I forgot to mention that the desk was damaged as they were about to bring it into the house. Be aware of all the promises about on time delivery. I could purchase the part but the shipping was twice the part. There is no reason to purchase this product. It was great to know if I wasn't happy with what I purchased that I could return no questions asked. The quality of all of this furniture was awful. We thought it was because of the holiday. Bobbett is ill-equipped to manage even the phone call that she and I had. It had a dent or impression in the top rail see photo. Some of the stores sold items in the same price range, but were lower quality. I would call that a CHEAP sofa. havertys recliners wrangler recliner We purchased around 10k in furniture and left excited. Very unreliable. Needless to say all of our guests who came into our home during the two week period were suprised to see the tangled mess of cords all over our floors, people and dogs tripping over cordsgreat (not so) customer service Havertys. They were there right when they said they would be. A man on the loading dock pointed out to them that a customer was waiting to do a pickup and they went into slow motion!!! Other returns? I had purchased a lot of furniture there 11 years ago and their customer service was much more responsive then. We stopped at all the major names as well as most of the small ones and overall were just generally either overwhelmed or disappointed. The sales associate was patient, kind, and helpful with my selection of furniture. recliner kobe havertys ringwald (I have photographic evidence.)
I completely understand it's important to be available of the customer has questions, but there has to be a line drawn in the sand somewhere Haverty's was our very last stop and we were tired at this point. Some customers have mentioned delivery issues when purchasing dining furniture.
I bought another living room set from a competitor for front room. Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. Its location on this page may change next time you visit. My only recommendation is to get the warranty because you will get your money's worth! Doesn't mention that anywhere, not one disclaimer, no info.. False advertising pretty much. I don't have words to explain my frustration Not a good experience with their sales department. Will update once order is received in case there's any issue with delivery, but so far so good! Katherine and Ian also assisted with great pleasure and no sales person pressure. Bye Felicia. We're still able to get delivery same-week and their delivery update tracker is awesome!
After 2 weeks, I called and was told 2 more weeks. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. He is fantastic, friendly, honest and super knowledgeable! Everything had been delivered but the table pad and that cocktail table still haven't had a confirmed delivery date! Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2022 Furniture Stores.or jump right into our top online furniture alternative, Arhaus. We cannot have people over because the sofa looks like it is 20 years old. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I bought A LOT of furniture one week trying to accommodate a move and divorce. On second delivery another one was damaged even though they were supposed to inspect it at warehouse.
She really went above and beyond for us. havertys recliners I would've wanted to see more mattresses and couches. Dispatcher lied to me that the driver was done for the day. **Manufacturer's warranty is a scam! Furniture shopping is an oftentimes tedious and mundane task. We are not going to spend almost a week without furniture. I advised that this is not damage. We have purchased furniture from Gavigans prior but this time they didnt have the bed we wanted.. Decided to go with Havertys. Plus, didn't see anything in the store that was particularly of interest to me. "Who was helping you?" Ok, 3rd times a charm. Our content is intended to be used for general information purposes only. Very similar experience to walking on a car lot and being swarmed by salespeople, and let's be honest, no one likes feeling stalked while they walk around. I did get them to give me a small compensation for inconvenience but it was not nearly worth it. And in the end, I bought my major items at Haverty's. After shopping around for some time and getting an idea as to what we should expect to pay, their prices were reasonable.
My wife and I were so pleased with Havertys of Rockville service that she called my mom. They were $800 a piece. We were told that everything we purchased was available. They came out and would only replace them. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. They should have at least come out to see the sofa right after it was delivered but they wouldn't. Falls apart, cushions sags, uncomfortable, etc. The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. A shout out to Denise Fowle. So upset. Their furniture selection is good and the prices are very reasonable, but the salespeople are OBNOXIOUS and insist on following you around (even when you ask them politely to stop). We were looking for a white couch with the removable slip cover. I highly recommend them!! Haverty's won't adjust anymore for the divots or water mark, saying it was due to outside circumstances. We bought a sofa with a lifetime "we'll replace anything that needs it, even if it gets stained or torn" warranty. So we're done with Havertys. FACT: Haverty's is the only place around here that has bed side tables with a drawer AND cabinet. The buying process was simple and without stress. I was home and working outside in my yard from 12:00--4:00 p.m., yet no one ever showed up. There is too much secrecy here. We were not expecting to purchase yesterday, but even my husband said he was happy to do business with her after all her assistance - she even helped us with the design aspect, choosing a rug and talking about room set up. They pretend to care and pretend to offer all of these warranties but I will promise you, I did not find any of them to work out. Much to my surprise, the store was closed. Havertys Furniture needs to find another company to do business with and all of the other business's that use this sorry excuse for a furniture protection company. The desk came damaged, the delivery guys took it back. They have lots of stock and could get me my sofa in two weeks. When the two pieces arrived, neither piece sat like the model in the store. I would use caution. After reading your 1.3 STAR rating, I'm perfectly glad you denied me credit, but guess what, I will be filing a BBB complaint for ruining my credit score because of my refusal of your unethical demand. The follow up calls came when they said they would. We will be new to the area, and will need many rooms of furniture. A total of 8 weeks!
I wanted all leather just to prevent all of the fabric issues. I am not an interior decorator. I was directed to call their customer service to be told that they won't cover it or to view a sample plan which may or may not apply to my actual plan.I would rather spend my time advising others to avoid the disappointment that I have endured. I noticed but accepted her judgment. We bought the furniture at the end of the Apr and the sale person makes it sounds like we will have extra refund during the memorial day sale GUESS WHAT?? I had a very good shopping experience at Haverty's!!! HoweverQuality Control is non-existent! They went the extra mile to make sure my sofas were in great condition. The cons: Issues with durability and comfort were reported by some shoppers. Marc R was friendly and helpful, and patiently worked with me over three days while I took numerous fabric samples home to see how it would look in my home's light before I finally decided. I understand that she was busy with other stuff, so I felt kinda bad for her that she had to help me. What this place should do, is have their employees who are preoccupied pass their clients onto someone else who isn't as busy, that way the client doesn't feel rushed and gets their full attention. We initially had a wonderful experience at Havertys in Columbus Ohio. If only someone from Havertys would respond! It faded a little, but it's still there. So to update, a week after we were promised the refund, we received it. We are still waiting for the materials as of 3/8/17. The furniture also comes unboxed and wrapped in moving cloths and clear wrap,not the manufacturers boxes. Before deciding to go with Haverty's we had visited nearly every furniture store in the upstate. I took half a day off from work, skipped a meeting at school and postponed all assignments to receive the delivery. First, I can say that the customer service part of the equation has been very good. There have been three sets of @Haverty's at my home(three days I was stuck waiting for them) each one immediately told me that the bed can't work with a power foundation. As a first-time customer, I expected superior quality and customer service. After visiting all of the stores and being disappointed for one reason or another, I ended up at Haverty's, figuring I would give them a try before making a final choice. Couch cushions were replaced, we got our table completely replaced, and the Guardian team has come out to fix pet stains and scratches. If it's there on the delivered piece--reject it! Haverty's says that is the way it is supposed to be and they will do nothing; she said "the model in the store sits better because many people sit in it". After two months waiting for our furniture the sofa came in a different size and the chair came broken. Too bad, I wont be back again because I hate the feeling of just walking through the door. Great shopping experience especially without the weekend traffic. Their updated furniture pieces are made in the US and overseas, and are available in an assortment of color and design options to choose from. He kept telling me my only option was to pay cash because they weren't running any specials.
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