We can accept pre-paid shipping labels free of charge. No, we do not offer this service. Yes! Why is my credit card being rejected when placing an order? Holiday hours now added to Hours & Location page. Open 7 days a week. We only sign incoming packages from USPS if there is a signature required. Our Peace Arch location is now closed. The authorized user will need to show us their ID, as well as telling us your name and PMB.
Register for a free account on our website. There has only been two times we have encountered this since opening, both times were from UPS Brokerage and involved a high value item. We are classified as a private mail center. Why am I not receiving your package arrival emails. Follow the roundabout heading towards the Edaleen Dairy and the Chevron gas station. We process all incoming packages within a few hours, and we'll send you an email, text (SMS), or phone call (depending on your settings) as soon as it's ready to be picked up. For example, we have previously received: Please keep in mind that larger items might have parcel receiving fees of up to $10, depending on the package volume. We also don't ship to APO/FPO (military) addresses. See pricing for more details. Please wait until you receive a package arrival notification (via email, text, or phone call, depending on your settings), before you come down to pickup your package. Our Peace Arch location is now closed. Please ship future packages to our Truck Crossing location. The authorized user does not need to bring a copy of your ID, theirs will work as long as they are on your authorized users list. Take the first exit (Exit 276: Blaine City Center) on the right immediately after the border checkpoint. How to pickup, authorizing someone else to pickup, picking up only some packages. Updated holiday hours and closures for 2018. Over 30,000cu/in: $10. Click here for more info. Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Jul 4, 2022: Independence Day - Closed Yes, we can receive tires for passenger vehicles. Our Peace Arch location is now closed. How come the tracking on my parcel says "Delivered", but I still haven't gotten a notification from you? I forgot to include my PMB number when I placed my order, will it be refused on delivery. Packages over 60 days in storage will be destroyed or donated to charity. Click here for more info. Our Peace Arch location is now closed. Can you re-ship or forward my letters/packages to my house? We're located less than a minute from Peace Arch and less than 5 minutes from the Truck Crossing. Please ship future packages to our Truck Crossing location. Maximum weight accepted is 100lbs. All outgoing packages are shipped out the next business day. Incoming letters or packages are delivered into the corresponding PO box. Click here for more info. We do not allow any exceptions. We only refuse packages if you contact us and authorize us to refuse a package, or if a package is over 100lbs. FedEx Ground and FedEx Home Delivery delivers on Saturday. I'm an existing 5dpackages customer, do I have to re-register or do anything else to use your new location? More instructions are available after Viewing your account online shows your package(s) status in real time, whereas notifications are sent every 15-30 minutes. However, you might have to pay taxes when declaring your items to the border guard when crossing the border back into Canada. You do not need to do this for each order you place, you only need to call the bank once. Do you have someone over 21 to sign for my package? We are located on the opposite site of Cost Cutter, right beside the Dollar Tree. Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Moved from 442 Peace Portal Dr to 439 Peace Portal Dr (right across the street). Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. No! This kind of transaction raises red flags in some online sellers fraud departments (usually with Best Buy, Dell, Costco), especially with high valued items. There are no annual or registration fees. We also cannot accept any packages over 100 lbs. Our Peace Arch location is now closed. Do you accept packages to ship out with a pre-paid return label. We plan to keep both locations open to better serve you. Can you pay my customs/duty fees when my package arrives? Storage fees increased to $0.50/day after 30 days (was $0.25/day after 30 days). Can I pick up my package even though I haven't received a package arrival email? This page contains all our business, website and policy changes. Our Peace Arch location is now closed.
Updated holiday hours and closures for 2017. A letter has arrived for me that I don't want. Click here for more info. For more details, visit our pricing page. We charge $3 per tire (or per bundle if the tires were strapped together during shipment). Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Will you let me know when a parcel arrives and is ready to be picked up? Click for Example! Place an order at any online retailer (such as Amazon) and ship to our address with your mailbox number. If you try to pick up your packages while they are being processed, we will be unable to assist you and you'll need to wait until we finish processing your package. Let us know your PMB number (in the package arrival email), and we'll need to see a piece of photo ID, such as your: For international packages being shipped to us: it is extremely rare to be charged duty for international packages. No annual fees. As long as the letter remains unopened, we will shred it and then refund the package receiving fee. Your PMB number is shown here (must be registered and logged in to view). How quickly will it take for you to process my parcel(s) after it has arrived? If I arrive a couple minutes after closing, can I still pickup my package? If you are not receiving any package arrival emails from us, please check your spam folder, then mark the package arrival email as "Not spam" to have further emails delivered to your inbox. Are you planning on moving everything to this new location? Turn left on H St (first stop light on Peace Portal Dr). Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Our Peace Arch location is now closed. When can I start using your second location? To do this, click on the "Authorized Users" button after you login. Yes, we can ship packages out through USPS and FedEx. The delivery driver or post office employee does not sort our packages for each customer for us. Yes, but you'll need to add them as an authorized pick up user on your account. We do not charge any fees for this service. The maximum weight for packages that we can receive is 100 lbs, as we do not have the necessary equipment (such as fork lifts or pallet jacks) to maneuver the package around our warehouse. Please add this number in your shipping address when making an order. When your parcel arrives, we can send you an email, text message, or even give you a phone call, all for no additional cost. Same great hours. We charge by weight, not by size (unless your package is over 12,000cu/in in volume). We are a package shipping, receiving and pick-up company in Blaine, WA. Will I still be charged for it? You can ship almost anything to us. Temporary extended holiday hours (Nov 27 - Jan 11). Dec 24, 2022: Christmas Eve - 10:00am - 6:00pm For our pricing, please clickhere. Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. If you have not received any notifications from us by 7pm on the day of delivery, please send us an emailwith your name, PMB number, and tracking number and we will investigate the issue. We can also accept pre-paid drop offs through those 3 couriers as well. What do I need to provide when picking up my packages? We still need to process all incoming packages, which can take several hours. Click here for more info. Unopened junk mail can be shredded and refunded. Yes! This is commonly an issue with Microsoft email accounts (@live.com, @outlook.com, @msn.com, @hotmail.com) mistakenly labeling our emails as spam and deleting them before it ever reaches you, which is why the email doesn't end up in the spam folder. Immediately! They only deliver Monday to Friday. Can a friend/family member/someone else pick up packages on my behalf? I forgot to include my PMB number when I placed my order, will it be refused on delivery? Click here for more info. Our warehouse is usually between 68-78F (20-26C). No. Jan 1, 2023: New Years Day - Closed, From the Pacific Highway Truck Crossing (3 mins), From the Peace Arch Border Crossing (5 mins), Dec 24, 2022: Christmas Eve - 10:00am - 6:00pm, Dec 31, 2022: New Years Eve - 10:00am - 4:00pm. Dec 26, 2022: Boxing Day - Closed Please ship under the name you registered as, and Do not use ours! Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Although theCBSA's website says there are no personal exemptions (for paying duty) for trips to the United States under 24 hours, in our experience, usually items with a value of under $200 CAD are not charged taxes, but this is highly dependent on the border guard. Signing up with a credit card in USD. Do you offer insurance for shipping out packages? Packages over 60 days will now be destroyed or donated to charity (no previous policy). How come the tracking on my parcel says "Delivered", but I still haven't gotten a notification from you? No, unfortunately our shipping software does not support this. We'll send you an email, text message, or phone call (depending on your preferences) when your parcel is ready to be picked up. (So that we don't receive your credit card statements and bill it to you as a letter on arrival). no lettermail (but tracked lettermail is allowed), destination address must be in the United States (no APO/FPO). Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Please ship future packages to our Truck Crossing location.
Three minutes from the Pacific Highway Truck Crossing! Click here for more info. Note: we allow payments online through PayPal and credit card, as well as in store with credit card, or cash in USD or CAD. Hours changed: now open at 9am on Saturdays (instead of 11am). We can accept pre-paid return labels for USPS, FedEx, and UPS, but not DHL. Usually we are able to process packages within 3 hours. No, at the moment we don't offer any package forwarding services. It takes us up to 5 hours to process incoming packages. New Sunday hours: 10am-6pm (was 10am-8pm during December, and was 11am-8pm before that). Added privacy policy, billing history, changelog. Turn right into the mall. Click here for more info. Click here for more info. No, we are not a PO box. Please use your phone number. Packages over 100lbs will be returned to sender. CBSA's website says there are no personal exemptions (for paying duty) for trips to the United States under 24 hours. Jul 1, 2022: Canada Day - Open Our Peace Arch location is now closed. All couriers deliver at random times throughout the day, there are no specific times or schedules that they deliver at. May 30, 2022: Memorial Day - Closed I need to send a package out, do you offer any shipping services? Yes. Our Peace Arch location is now closed. Do I have to include any additional information when shipping an item to your address? We do not charge any fee to register, nor do we charge any annual fees. There is a large parking lot in the front of the building. Nope! Simply change your address from "439 Peace Portal Dr" to "1733 H St Ste 700" with your account name and your PMB # assigned when you registered. Click here for more info. Also, sometimes our email notifications end up in the spam folder. Blaine, WA98230. Dec 31, 2022: New Years Eve - 10:00am - 4:00pm (no deliveries from UPS) Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. No, at this moment we only ship within the United States. We charge $2 per package as long as it's under 50lbs. Please ship future packages to our Truck Crossing location. Less than 3 minutes from the Pacific Highway Truck Crossing. A copy of the package arrival email works too! Added ability to pre-add and refuse packages. We highly recommend that you only come down to pick up your packages after you receive a notification from us. Nov 24, 2022: US Thanksgiving - Closed We will not accept any illegal goods or items prohibited by the major shipping couriers: A PMB (personal/private mail box) number is the unique number issued to you when you register, it is your account number with us. Our Peace Arch location is now closed. We receive, process, and notify you for the arrival of your parcel. We have employees over 21 years old that can sign for any packages with an age restriction.
We measure and weigh the package, then get a price list of commercial rates from all 3 couriers. Do you do cash on delivery? When do packages usually arrive from UPS/USPS/FedEx? We store packages for 30 days before we charge an additional $0.50/day for storage fees after the 30th day in storage. Available couriers for shipping out, package forwarding, prepaid shipping labels. Delivery and processing times, package statuses, storage fees. Canadian dollar pricing raised to $2.00 USD = $2.75 CAD (was $2 USD = $2.25 CAD). We can generate shipping rates through UPS, FedEx, or USPS. Payment methods, currencies we accept, exchange rates. By default, we send an email. Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Dec 25, 2022: Christmas Day - Closed This is usually a result of having a Canadian credit card, with a Canadian billing address, shipping an order to the United States. Please contact us! Sep 5, 2022: Labor Day - Closed send us an email with your name, PMB, and the tracking number so that we won't have any problems processing your package on arrival. Contact us if you're stuck in the border or running late, and we'll wait a few more minutes for you. Massive oversized:Over 12,000cu/in: $5 Blaine Parcel Shipping and Receiving | 5dpackages. Drop off pre-paid returns for free, or generate your own shipping label. If there is missing information on the box (such as no name, or no PMB number), we will still accept it and will attempt to contact the customer to verify that the package is theirs (usually by verifying the tracking number). Customer service bell replaced with gong. We have had this happen only twice since we opened, both times were from UPS Brokerage. (If you don't have a US social security number, you can still apply for a VISA debit card at a US bank such as Banner Bank in Blaine). Continue on H St, past the I-5 overpass, the school, and the Truck Route highway. Yes! Click here for more info. If a package is already in transit to us and is over 100 lbs, it will likely be automatically refused (returned to sender) when it reaches the UPS or FedEx processing facility in Bellingham or Seattle. Please ship future packages to our Truck Crossing location. Our second location is now open and can receive any incoming packages. We're less than a minute away from the Peace Arch Border Crossing, and less then 5 minutes from the Truck Crossing. Our Peace Arch location is now closed. Please ship future packages to our Truck Crossing location. That's not a problem. In the case of your name or PMB # not being on the box when we receive it, having your phone number on the box helps us process your parcel. We don't charge any additional fees for this service. Which phone number should I use when placing an order? UPS does not deliver on weekends. No annual or registration fees. Note: the time of delivery does not mean that your package is ready for pickup. Nope! Same low costs. Is it okay to only pick up some of my packages now and then pick up the rest on another day? Next to Cost Cutter (large grocery store) and Shell (gas station). We receive commercial shipping rates from UPS, USPS, and FedEx and pass the savings on to you! Temporary extended holiday hours (Dec 5 - Jan 9). You can also view your packages ready for pickup after logging in. It should take 5 hours at the very most. No, sorry. Can I pick up my package even though I haven't received a package arrival email? However, if you know a package has arrived and is ready for pickup (such as by viewing the packages on youraccount online), and if you still haven't received any emails from us, with no emails in the spam folder, then pleasecontact us with the email associated with your 5dpackages account and we can look into it. We can also send a text message, or even give you a phone call, all at no extra cost. The prices you see here are the prices we charge. Having a billing address in a different country from the shipping address is a tactic some fraudsters use for making online orders with stolen credit cards, which is why your order might be declined. Yes, we sign for all packages incoming from UPS, FedEx, and Amazon. 90% of items we receive are in this weight range, Cost is per bundle or per tire, depending on how it was shipped. We allow up to 3 people (not including yourself) to be added to the list. No, we will still accept your package, but it will likely take significantly longer to process, especially if there are multiple people with the same name in our system. Packages stored for more than 60 days are destroyed or donated to charity. A private mail center, such as ours, receives all of our letters and packages at once, unsorted, from each courier (USPS/FedEX/UPS). We highly recommend that you Note: this is not a PO box number as we are not a PO box. include your PMB number. Calling your bank and requesting to change your billing address to ours, as well as disabling paper account statements and enabling statements through email instead. Support pages didn't help? If you do not contact your bank before hand to change your billing address, and instead simply enter in our billing address and shipping address, your payment will still fail as most credit card processors verify the billing address on payment for high valued orders. Here are some estimated delivery times based on previous deliveries: FedEx delivers twice a day: once by FedEx Ground, and another by FedEx Express. Registration is free and the only fee you'll need to pay is our package processing fee. However, if your package is listed as "Ready for Pickup" when viewing your account online, then it means it is ready for pickup. Added ability to track packages directly on our website. We will hold on to your order for up to 30 days before we charge a minimal fee for storage. Please ship future packages to our Truck Crossing location. Please ship future packages to our Truck Crossing location. Jun 18, 2022: COVID-19 Update (New Hours, Storage Fees), click here for more info. Please ship future packages to our Truck Crossing location. registration. Address Kwikshipper | International Low Cost Parcel Forwarding Service, Mail To Border, Package and Parcel Receiving Blaine, SBN|Virtual / Mailbox / Co-working space / Serviced Offices, #1 Hiring Jobs Site in Transportation, Logistics & Warehousing, Redacted for Privacy (Privacy service provided by Withheld for Privacy ehf). Please ship future packages to our Truck Crossing location. A PO box (Post office box) is usually operated by USPS. 1733 H St, Ste 700 Please ship future packages to our Truck Crossing location. We will contact you well in advance before any storage fees occur or before your package is about to be destroyed or donated.
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