Our customer service reps are always here to provide additional insight into reasoning for our store policies, how to use your store credit or what to use it toward, etc, so please let us know if there's anything we can help you with! These Little Cowgirl Clothes From Allie Falcon Are Darling, Proudly powered by Newspack by Automattic. Thank you so much for your feedback, as we're always working to improve customer experience for both our domestic and international customers. Must-Have Turquoise Rings From Carroll Spur Co. 2022 COWGIRL Magazine/Modern West Media, Inc. | COWGIRL is a registered trademark of Modern West Media, Inc. All rights reserved.. Cuteness Alert! Please dont hesitate to reach out as our customer service team would be happy to help you find recommendations to use your store credit on that you will love! We provide all the information necessary for customers to make informed decisions, so we hope you can understand our need to stay firm in our polcies. The quality of the dress is 100 percent polyester, made in China. We also apologize about the delays with your order and do not know why it was sent to China at all. I purchased a dress (a month in advance due to reviews), of course, it fit funky absolutely huge on top where the V-neck of the dress hit my waist! Upon my return, I found it was store credit only. I left a one star review on the dress and it conveniently is missing from the website, instead they make it look like that dress has 5 stars. I left a review and noticed they screen reviews and never posted my feedback even though it was not mean or harsh. We have a very personal relationship with all of our manufacturers and know that all of our products are made ethically and to a high standard! And who better to do this than three sisters that are all working women, even moms and wives, just like the rest of us? Make sure to send us a photo or two of your bridal line up, it's our favorite thing to see our customers in all of their gorgeousness! Thanks for your review, Katrina! The lady literally told me as an option of what to do with it was to throw it away. What a complete JOKE. My experience honestly sucked beyond belief. If youre from the States go for it but otherwise I wouldnt recommend. I would be satisfied with that answer and trust them if I hadnt already gotten my last parcel.When the girls tried it on, they were PERFECT! In CHINA. Please let us know if we can help guide you in the direction of a dress that will work better for you than this one that you tried out! elopement unforgettably Oh no, it sounds like there was some misunderstanding here. We're so sorry that you had to deal with that inconvenience, but we're so glad that you reached out and that we were able to help you get a new dress that you love! I recently got a dress from them for my baby shower and maternity photos and it fits like a dream. 3 sisters, 1 goal Helping women feel empowered, confident & beautiful at every stage of life Allison, Angela & Marianne. Ordered a dress several weeks ago, even payed extra for quick delivery and still havent recieved it. We are ecstatic that you love your order!! I hope some future customers see this. 2022 Trustpilot, Inc. All rights reserved. She has traveled all over the world and Australia and Turkey are next on her list. We are so terribly sorry to hear that you feel you've been scammed; we never want our customers to feel that way! We are so sorry to hear that your initial purchase didn't work out and that you do not agree with our policies. Since I'm unable to trust the delivery dates, or the dress coming to me being the same as is advertised, I told them I'm not interested in making another purchase through them, and that not receiving a refund when returning the item would be essentially free money given to them. I purchased the Varia midi dress in camel and Zaire off the shoulder maxi dress in black. We again are sorry for the confusion, we have several fulfillment centers we ship from so depending on the items in your order, they can ship out in separate parcels! 
Hi Michele. We are so happy that you loved your dresses and that we could be a part of your special celebration! 
We are honored to have been a part of your special occasions! I sent the dress back immediately, only to discover the store credit only policy. Together we started Baltic Born because we were looking for pieces that we felt comfortable in through all the different stages of our lives as women without breaking the bank. She and her husband have been married for almost 10 years! We use the same meaning of "final sale" on our website that all retailers do. We apologize that we couldn't assist more! They sent me links to tracking and were very helpful and calming. Thank you so much Chelsey! We use dedicated people and clever technology to safeguard our platform. I wondered how many people have had this experience and are more research it seems like this is the norm. My fianc ordered me a dress. I tried on the Baltic Born dresses once, and I was unimpressed by the quality and fit. We are always so happy to help so we're happy that you reached out! Ordered 2 dresses they delivered one. After a week of the shipping status being "Held in customs" in China, I asked if we could get started with a return, or at what point they would consider the item gone for good. Hi Kimberly, thank you for bringing to our attention that your review of the Fiji swimsuit had not been published! And it seems Im not the only one having a problem with this specific store.Its also hard to get up to date tracking info or any sort of idea of when to expect the dresses. My maid of honour dress has to be sown up a tiny bit at the hem, but that is just normal tailoring.Other than that, the girls thought that the dresses would be a tad more dark green, but the colour was super nice! I would think its hard to depict the exact colour of the dress since its velour..!Maid of Hounor dress: Tatiana Velvet One Shoulder Maxi Dress | EmeraldBridesmaid dress: Andi Ribbed Velvet Wrap DressWould totally buy from Baltic Brn again. They told me that they were sorry that it took some time and that we experienced delays, but that the parcels were on their way, looking at the tracking. We apologize if the emoji came off as condescending as that was certainly not our intention. My friends and I have ordered from Baltic Born multiple times and have experienced nothing but great quality dresses! M)*d(+`+Cb ?LM+ + M1'p |RB5Il1~ eb Riv{88E[@FpIFYT{n`/K9]P=]K^!7&xjAj\,7+4Y15Mj.18G!=V,+[FqB18qRxZY Eg od9c?TJ/D"6qfq>a`np/QmdrOuV77CHZykSC|[d[TgpXQ?;|E^ZM9:|E6Ct}6!A8DP`1=0;xy`82BE'g%;3>?! :). She lived in Denmark for a year and half and speaks fluent Danish. While I understand that Baltic Born cant control what happens after they ship, Ive never had such a long wait for customs and Ive ordered from the US plenty of times. It's beautiful, the quality is wonderful, and I'd say the sizing is pretty true to size! We apologize that you were unfamiliar with this term, but we'd like to point out that we do clarify what "final sale" means on our official returns page (as our representative mentioned in her email to you), in case there is any confusion. I packaged them up for a return, only to find out that the return policy is store credit only. She loves exercising and cooking, being outdoors and cant wait to escape the cold when winter comes! Hey Aubry! We reached out to you via email on Tuesday June 14th regarding your situation, please check your email and give us a response! !. It is an incredibly sneaky policy hidden behind footer links and tabs, instead of placing it more prominently on their website. I am in the UK and ordered the dress on the 13th June and it arrived on the 23rd June - just 10 days later!I will 100% recommend Baltic Born and will be ordering from them again. The problem of customers wearing and then returning their items in damaged condition is incredibly prevalent, so we instated this blanket protection policy with the firm belief that those customers whose orders simply didn't work out could find something else they love using their store credit! Our return policy is a blanket policy that we are within our rights to instate as a retail company due to past issues with unsustainable damaged returns, and it is published in multiple places on the website (including on all product pages). What a scam. That's weird! All information regarding these processes can be found on our official shipping page. It came quick! 10/10 recommend!!
Meet the Liljenquist sisters: Allison, Angela and Marianne. We like our customers to know that they're talking to an actual person instead of just an automated response, so we apologize if that came off in a way it was not intended, but we appreciate your feedback! Hey Celena!If you could please reach out to us at hello@balticborn.com with your order number if you haven't already, we'd be happy to look into this for you! But apparently that means if you buy it your stuck with it and they will give you terrible customer service in return. Love Baltic born!! We sent your international order out in two packages, and unfortunately it appears that one package has been experiencing carrier delays in transit. For some people, this might not be a big expense, but for me, moneys tight and this was a splurge. I have bought a dress and jumpsuit that I loved but the bathing suit quality is terrible. They use the cheapest materials and their shoulders are just saggy. I cant believe how bad they fit and how careless their styles are. I have two bridesmaids and one maid of honour and we purchased their dresses from Baltic Born!
If your package reaches the official threshold to be considered lost, or in the event that it is stolen/damaged in transit, we can definitely cover you. We currently have a very wide selection of summery dresses in all different styles/sizes and would love to offer up advice or recommendations. We understand the different stages of life a woman goes through. No, per the pictures it was not to fit this way. So I was sitting on my gift card until I thought well lets order 3 other summer dresses. We searched your review out specifically and have since cleared it for publication, so you should now see it uploaded on our website! champagne Hey there! We see that you've been in contact with one of our reps about your Baltic Born Shipping Warranty that you purchased with the order, including its timeframe and when it kicks in to cover this package. I ordered 3 dresses last year and I returned all of them due to the miserable quality. I read a lot of reviews first, and some mentioned peach or champagne, which I would have been okay with, but the color of the dress I received is far enough from either that I 100% wouldn't have purchased it if I saw it in person first, but my issues are more so with the customer service I received throughout this process than the disappointing yellow dress itself.I ordered this dress for my engagement photos, and I ordered 1.5 weeks in advance. They have a beautiful quality and weight to it and the fit was perfect. To use the credit and to release my hold from Baltic Born, I purchased a product costing $76.98. Each policy that we have instated here at Baltic Born is an important part of online purchases; as such, we hope and expect that our customers are seeking them out and responsibly reviewing them in advance. Our Shipping Warranty includes regulations regarding communication timeframes, and unfortunately you are now far outside of the timeframe to be compensated. We apologize that you were not happy with the quality of these swimsuits--please reach out to our team via email if you feel that your situation warrants further investigation! Marianne is the youngest of the three and an incredible stylist and hair magician! Fabric is a little thin but so stretchy and comfy! We are unable to receive the item back since it is being phased out of our inventory, but we'd be happy to assist with any other aspect of your order. In fact, our shipping and returns information has its own tab directly next to the size & fit tab and the details tab on every product page. ;1{~~gotT2 ]/$K_8m2(K0~*!2?2u ; etiZbC;~{ q -^x)i1+O
t[#"McJ1pB{~fpxE}~:t
WZ+ )[1Nycf She loves quiet nights in her downtown apartment and traveling the world. On top of that I bought them for a specific purpose that I will not be able to use them for now and they dont offer refunds. We know this is frustrating, however we dont have control over shipping processes, regulations, or customs policies, especially with international orders which is why we changed our international shipping guidelines to be more customer friendly, but we are sorry that this was not the instance when you placed your order. After one wash (and air dry) the pilling was so bad I have to throw it away. 
Reviews must undergo a screening process to check for inappropriate or spam-related content, and we are currently working to catch up on this screening process. Our favorite thing is seeing our customers rocking our styles in their photoshoots, so make sure to send us photos so we can see!! I had to buy a different dress for the event, but had justified it with "Well, at least I can return it right away to recoup the losses." Baltic Born is creating bold and beautiful clothing for all the stages of life a woman may go through. I purchased the Fiji Scalloped one piece in Fuschia and the scalloped edge was so scratchy and uncomfortable that I went through the awful return process for credit (less shipping) because it was unwearable. I didnt need customer service, but they responded to my Instagram tag very quickly so I imagine they have great customer service!I wore the dress to my bridal shower and literally 20 out of 20 of the guests asked where it was from.Baltic Born is my new favorite store and Im shouting it from the rooftops! I took pictures of the dress and sent a request to their customer service and they were super helpful. Please reach out and let's see what other information we can collect for you! We apologize on behalf of the shipping carrier for any delays that your package may be experiencing. I am 33 weeks pregnant, 34H cup, 6' tall and the XL fit perfectly! but when my dress finally did arrive, and I reached out immediately to start the return process, I was told that they uphold a firm policy of returning for in store credit only. Here at Baltic Born, we work with vendors and manufacturers here in America as well as overseas. Do not order from this place!They kept coming up in my ads online so I decided to give it a try and buy a dress. By placing an order with us, you agree to all policies and procedures of Baltic Born. I'm kinda shocked to see so many negative reviews here to be honest! Im always impressed with the quality!! Thank you so much for your review! Click here! It must be a regular problem as they have a 8 week policy before a package is lost- because (I quote) "the packages tend to turn up". Hi there! Verification can help ensure real people write reviews about real companies. And I was charged again for shipping and taxes, so this order cost me an additional $2.05. We know that most of the sorting is done by machines and have seen packages show up in random places before they are rerouted to their actual destination, which is why international orders can take up to 8 weeks for delivery, as stated on our website. They handled the situation poorly and refuse to help out an unhappy customer that just wanted a pretty dress. I love that they have a specific tab for bump friendly dresses and both fit just as I wanted. I am a vintage wear expert and the quality is a back-of-the-rack special in the Kmart juniors department. We apologize for the inconvenience. Even with this policy in place, we still receive hundreds of damaged returns we cannot resell. I needed a size up, but the style wasnt offered in it.However I found a similar one that did at a different cost. She lives for Diet Dr. Pepper and has a major sweat tooth! It was of horrible quality material, and the fit was terrible. She is the musically talented one of the family and the business brains behind Baltic Born. This is my first negative review Ive ever left for anything but I think its good for international customers to know what to expect.I ordered two dresses three weeks ago and it does not look like I will get it in time for the wedding I was hoping to wear them to next month. Shipping time was fast and their products are the cutest. 
Dating back to the 1800s, our ancestors worked as tailors for the Danish king. Here are 8 tips for writing great reviews. She is the favorite aunt in the family. -Baltic Born. Thank you so much for taking the time to leave us a review!
Our family name is Scandinavian and designing clothes is in our blood! We publish our store policies on our website for customer viewing and transparency. I'm honestly near tears just writing this with how over-the-barrel I feel about this whole situation, and at this point I know I'll receive no further help. e6)EIgf"{lf||U7$8GzR'F5'_)F]TH_rGetd|lF hV23dp",5g;p~Y7U?K We provide all the information necessary for customers to make informed decisions for full customer review and transparency. We expect customers to inform themselves of store policies before placing orders with us--not just our return policy, but also our shipping guidelines and timeframes, our return process for handling damaged items, etc. 
We are so sorry that your order is taking so long to deliver. We had to wait a while for shipping, but thats because we live in Norway. Which my fianc (and I) thought meant the finale sale and lowest price it will go to. Hi Katie! We truly appreciate your patience! Hey there! I guess it's a small price to pay to get Baltic Born out of my life!1) Customer service is awful (via email only)2) Quality is rough at best3) Store credit ONLY on returns (and no, not all small companies offer store credit only. I feel tricked, and I'm so disappointed that this company does not meet quality standards in its products or customer service. We understand that our return policy may not be common to other online retailers that you shop with, but we expect our customers to inform themselves before making a purchase with us. The day after I got a notification that the last dress had arrived, so there was not a problem at all; just the angst of not knowing that there were going to be multiple parcels. We appreciate your patience and can assure you that we will help you receive compensation in the event that this package does end up meeting the threshold to be considered lost. Jta+Dg 7dROocb ~46Z09,@yy8mZ/g@kI'O=wuq I always order from Baltic Born for all of my photoshoots!! Hi Kelly. Angela is the middle sister and a full time working mom of one! Thank you so much for posting a review! Ive been scouring the site for something else to not lose my money for nothing but everything now looks cheap and poorly made/fitting having seen a product in person. We're so sorry about this, but it looks like you did not reach out to us about your missing dress until this past week--and your order was placed back in February and marked as delivered in March. I immediately reached out to customer service for information and hoping they'd have some type of solution (potentially mail another dress to me and ask me to return the one that went to China when it arrived? But we are so happy that you reached out and that we could help calm those pre-wedding nerves! Congrats to you!! Hey Hayley! Gives a new meaning to bold and beautiful! Ordered on May 24 and have received one of several dresses I ordered. Never received the second dress for $75 even though I paid for shipping insurance on both.They refused to refund my money or ship dress! 
We do our best to ensure that customers have a great experience with us, and we appreciate your support. I will definitely be spreading the word until the company fixes the review issue. The quality is literally like from shein. eva mendes On top of that Im likely going to be scrambling last minute to find something.All in all I think its just too much of a hassle for international customers, even those in Canada. I suggest having the customer sign a disclosure prior to checkout since this is *not* the norm for fast fashion returns. Weve taken the guesswork out of styling for you and we make sure that everything you buy from Baltic Born leaves you feeling beautiful, confident and comfortable! Thank you! When I emailed back requesting refund, they sent back a note stating they have problems with people sending back clothes that have been damaged so this is now their policy, along with some BS about his they firmly believe people who didnt like what they bought can find something else they like, and saying that this is the market norm to do store credit only (ha!). I purchased a couple of Baltic Born dresses as a part of a larger haul from multiple stores for a close friend's wedding. COWGIRL inspires the Modern Western Lifestyle. Unfortunately, it can be difficult to anticipate such delays--especially for international packages such as yours that are traveling across the world! Whether youre in college and looking for the perfect outfit for a night out, traveling and working a day job, or in the mom grind of taking care of your precious little ones, we know how it feels to want to look put togetherwithout looking like everyone else and not dropping an entire paycheck on that look! I received absolutely no understanding or help, and was told to follow one of the many links on their site to process my return, and received a kissing wink emoji as a signature, which ultimately felt condescending, smug and like an acknowledgement that they had my money now, and didn't really care what happened next.
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