bob's furniture loveseat recliner

We waited 3 months for a bed for my 9 year old son. We went to Ashley Home Furnishings and found a nearly exactly the same recliner and ordered it along with a bedroom dresser. My sectional has been cared for but looks terrible after less than 2 years. No slats or trundle.

Confirming once again that they are liars. Worst experience ever and I will never step foot in, recommend, or purchase from this company again. STAY AWAY! Later that evening, another supervisor called and said that our sofa was going to the next person in line & that our sofa would be delivered hopefully in the next month, but couldnt guarantee that to be true.

They told me they can have another one out in a few weeks and I just said I dont want anything from this company anymore and to refund me my money. After waiting on hold for now 1hr 45 minutes I get hung up on by Maria system malfunction. Your recently viewed items and featured recommendations, Select the department you want to search in. This whole experience with Bobs has been awful. All Rights Reserved. This has been the worst shopping experience Ive ever dealt with. Unsubscribe easily. They refused to replace it because they said it was normal wear. Its look disgusting.

I called again spoke to another supervisor who said she would get back to me the following day.

So I'll be copying and posting this review on Google reviews, and Yahoo reviews with pictures attached where possible.

Big mistake. She said that their trucks and products are fully inspected daily and they have never had this issue reported before. I purchased a coffee table from my local Bob's (and was told the product is available) but the day after I purchased it I got an email that it was on back order. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didnt. We recently purchased a new couch from Bernie and Phyls. I had to call, and explain my story to a 4th person to get her back online. I was sitting normally, I sat down gently and Im not obese, and it just snapped and even though we have a protection on it and it wasnt used wrongly they refuse to fix it, saying it was not an accident it happened during normal use and therefore its not covered. Ordered online because I was sick with COVID. It is in excellent conditions, hardly used. bobs recliner I cant believe I purchased 3 pieces of furniture from them. Deliver guys come with a big truck and pieces, come in my home and stare at my bed and say we dont have this piece and if we take apart the bed and put it back together itll ruin the integrity of the bed. Its my first time buying from Bobs and the customer service is horrible. This will be my last time shopping with bobs and will move on to a company that values their customer's wishes. A month passed, then 2, then 3, and at this point Im calling to figure out why on earth it is taking that long. I got customer cares number from her who then scheduled us for Wednesday delivery instead of Saturday. Shop products from small business brands sold in Amazons store. He was very excited. Fine. Under no circumstance would I ever recommend purchasing a sectional couch from Bob's. And tells me hes here to to look at my bed. I honestly had a better chance of getting good furniture through Amazon. The service technician stated that he couldnt do anything and the entire sofa shouldnt look like this. I was told it would take 48 hours to receive an email stating that I was having a refund done and an order placed for the new sofa. I get multiple emails and texts saying Bob's is on the way with a time block of 10-12. sofa furniture living bobs loveseat apollo bob discount mybobs They replaced one piece. Well my boyfriend doesnt even have that card anymore so they said they can send me a check. The people who delivered it did a good job. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. I lost another day at work and I have to tell my son his bed still didnt come and Ill be sleeping on the floor all week until we can get another bed.

I managed to finance a sectional couch, and nothing else. Their supervisor said they made the wrong decision & that they should have taken the extra couples of minutes & delivered the sofa. It is now November 11 and the desk still has not arrived but they were slick enough to send the chair and bed frame which was a matching set. Do you think they even thought to say, heres $500 off your order or we can get you another bed here tomorrow. I was to make payments of $164 a month. After calling back to Bobs customer service I asked for a manager to call me back.

We bought a couch, loveseat, and chair from them a little over a year ago. I was told that directions would be sent with the new pieces. I can't say for certain without evidence, but it seemed like they were trying to squeeze a tip out of me for doing their job, and doing it poorly with the damage they cause on the way in. Even though it was their fault.

The only thing the gentleman on the phone could say is try and enjoy your furniture. couches sofas I have pictures, offered to send them to Maggie the customer rep who was totally uncaring, said it should of been open PRIOR TO CHRISTMAS!!!! I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. I wouldve NEVER bought the chair if I knew a bit past a year it would break and they wouldnt fix it. And I will let every social media, Google reviews, and a store review know how awful this was. We bought a leather sectional couch from Bob's Furniture along with the "goof proof" warranty coverage. They gave me a new date for Friday February 4th. Signature Design by Ashley Realyn French Country Two Tone 5 Drawer Chest of Drawers, Chipped White, Walker Edison Willa Modern Farmhouse Sliding Single Slat Door Storage Console, 32 Inch, White and Rustic Oak, Lifestyle Solutions Lexington Sofa in Navy Blue, Classic Brands Cool Gel Ventilated Memory Foam 12-Inch Mattress | CertiPUR-US Certified | Bed-in-a-Box, Full, Amazon Brand Rivet Revolve Modern Upholstered Sofa with Reversible Sectional Chaise, 80"W, Grey Weave, Mophorn AP-A88 Electric Recliner Motor Replacement Kit DC Motor 21" Stroke Okin Power Recliner Motor Linear Actuator for Electric Sofa Massage Chair Reclining Chairs Motor, Alaterre Furniture Alpine Live Edge Solid Wood End Table, Natural, Signature Design by Ashley Dylan Faux Leather Oversized Manual Rocker Recliner, Brown, Bob's Red Mill Peanut Butter Coconut & Oats Bob's Bar, 1.76 Ounce (Pack of 12), Christopher Knight Home Evelyn Mid Century Modern Fabric Arm Chair, Beige & Walnut (305538), Bush Business Furniture Studio C 60W x 30D Office Desk in Storm Gray, Amazon Brand Ravenna Home Recliner Chair, 37"W, Brown, Meridian Furniture Lana Collection Modern | Contemporary Velvet Upholstered Bed with Deep Detailed Tufting and Gold Legs, King, Black, DHP Rose Upholstered Platform Bed with Underbed Storage Drawers and Button Tufted Headboard and Footboard, No Box Spring Needed, Queen, Gray Linen, Roundhill Furniture Nantarre Fabric Tufted Wingback Upholstered Bed with Nailhead Trim, King, Gray, ACME Furniture Recliner, One Size, Chocolate Microfiber, Walker Edison Alcott Classic Glass Door Fireplace Corner TV Stand for TVs up to 55 Inches, 48 Inch, Traditional Brown, Baxton Studio BBT8013-Grey Chair armchairs, Grey, Picket House Furnishings Montego Multipurpose Bar Table Set, Rosevera Deedee Upholstered Tufted Linen with Nailhead Trim Chaise Lounge Chair Sofa Bed for Living Room Bedroom, Natural, Macedonia Mid Century Modern Tufted Back Fabric Recliner (Light Grey Tweed), Meridian Furniture Bliss Collection Modern | Contemporary Velvet Upholstered Bed with Deep Button Tufting and Storage Compartments in Rails and Footboard, Navy, King, Zinus 12 Inch Green Tea Memory Foam Mattress / CertiPUR-US Certified / Bed-in-a-Box / Pressure Relieving, Queen, Sauder Large Storage Cabinet, Soft White Finish, Rosevera Teofila Polyester Upholstered Button Tufting with Toss Pillow Chaise Lounge Chair for Indoor Bedroom, Standard, Natural, CASTLECREEK Pine Log Coffee Table, Rustic Natural Weathered Look Wooden Rectangular Center Tables for Living Room, ZINUS 12 Inch Green Tea Cooling Gel Memory Foam Mattress / Cooling Gel Foam / Pressure Relieving / CertiPUR-US Certified / Bed-in-a-Box, Queen, BOB Gear Single Jogging Stroller Adapter for Chicco Infant Car Seats, eufy by Anker, RoboVac G30, Robot Vacuum with Smart Dynamic Navigation 2.0, 2000 Pa Strong Suction, Wi-Fi, Compatible with Alexa, Carpets and Hard Floors, Ideal for Pet Owners, Recovery Mint 12 Year Purple Bill & Bob Tri-Plate Alcoholics Anonymous Medallion- AA Sobriety Chip(12 Years Shown), Furinno Just 3-Tier Turn-N-Tube End Table / Side Table / Night Stand / Bedside Table with Plastic Poles, 1-Pack, French Oak Grey/Black, Fabric Massage Recliner Chair Living Room Chair Adjustable Home Theater Seating Winback Single Recliner Sofa Chair Lazy Boy Recliner Padded Seat Push Back Recliners Full Body Armchair for Living Room, Olee Sleep 10 inch Aquarius Memory Foam Mattress - Full, Amazon Brand Ravenna Home Oakesdale Contemporary Glider Recliner, 35.4"W, Faux Leather, Dark Brown, Homall 4 Pieces Outdoor Patio Furniture Sets Rattan Chair Wicker Set, Outdoor Indoor Use Backyard Porch Garden Poolside Balcony Furniture Sets Clearance (Brown and Beige), Modern bedroom organization made affordable. They stated that there was no notes in the computer. Customer service offered us nothing. Now my furniture is mismatched. Our content is intended to be used for general information purposes only. Finally getting someone to come to service the sofa with these pieces happened in October.

I'm telling you won't be happy. Bought a protection plan. Save yourself time and money. Her remedy to the problems with my sofa was to place orders for new pieces of the sofa to be delivered and for the sofa to be fixed in my home. I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." Horrible horrible company and even worse people working for their customer service. They called customer service who was rude as can be saying she cant call me when I asked who I can speak to to rectify this. I've lived in my home for 30 years and not once have I seen a mouse. But yet this is who they outsource the work with. I don't understand this!!!! When I called to complain there is nothing that can be done. I now have mismatch furniture and know my couches will wear down differently since now the other part is scheduled in Feb. How is it so hard for bobs furniture to follow simple instructions and deliver it together. A year and 2 months later the couch leg supports broke. Once the technician left the customer service agent we were speaking to stated that the service technicians report said that there was nothing wrong with our sofa and it was normal wear and tear. How do I know I can trust these reviews about Bob's Discount Furniture? This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. bob furniture power recliner recliners leather bobs I regret purchasing from them and definitely will not be purchasing from them again. DO NOT GET THE GOOF PROOF by Bob's. Its been almost a year since my first attempt at ordering a coffee table from this company and I still dont have a table. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy.

Fast forward another 3 months, I ordered a different coffee table and this time by phone (the website also showed available and I asked the sales rep who helped me order by phone and she said it would take max a month to receive). We were told the recliner could be delivered in two days but the dresser would take about 2 weeks to arrive. One week later, never received a call and after speaking to the incompetent customer service person on the phone realized Bob's was never notified so I had to explain to them the situation. They had the nerve to say I could have refused the chair but why would I do that if I was expecting they would be honorable and do the right thing and send my things in a timely manner. It looks good on the outside but cheap garbage on the inside and that whole texting is horrible customer service. Maggie said nothing she can do. The worst customer service Ive ever experienced in my life. A link has directed you to this review. A week goes by and no refund. I explained to h that someone had already looked at the bed and I had confirmation of the pieces coming. So we decided to rearrange the living room and I remember when I lifted the love seat to unlock I heard like wood cracks. I called customer service and explained my situation. I spoke to a supervisor at their main center.

We loved them, they came pretty fast and they looked good and was the color I wanted. I was so frustrated at this point I called and said I dont want it anymore. They denied my claim because I stated I did not know how the frame broke. Well today is Wednesday and 2 trucks get here with 4 men, with 2 headboards and 2 footboards. A bit ago I was sitting on my Charleston chair and something in the chair support just snapped. It is a scam. recliner reclining Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Damaged but they said they would follow up and send someone to fix the fabric falling off the bottom of the sofa. I called to see if they could include the installation with the other furniture that will be delivered tomorrow and they refused even though I paid over $125 to put together a single bed. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. They then proceed to tell me they need to schedule a new date sometime in April to bring the pieces needed. He stated that I needed a new sofa and it should be covered in the manufacturers warranty. Then it was pushed back till January but I always made it known that I didnt want my shipment (couches) split or delivered separately. mybobs loveseat I purchased the white birch desk for Xmas for my son. NEVER AGAIN! Please do not walk in their stores but if you DO RUN BACK OUT!

They were so cheap that they wouldn't even refund the $50 or a portion of it because of their fault. I live an ethical life and would never do that so I was then advised to file a claim through customer service to see if there was anything that could be done. My boyfriend and I split the payments on our cards to do a new room makeover for him. We would surprise him and have it out together for when he returned (so we thought). We were told the mattress was already in the warehouse. I will be calling Corporate as I myself am in customer service and would be Fired if I handled it the way MAGGIE DID!! Went to Bob's to purchase a sectional for $2400. I purchased a new couch and chair from Bob's earlier this year.

DO NOT SHOP HERE. sofa bob power reclining leather furniture They stated because of Covid warehouse is back up with orders. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We bought our Playroom sectional in March of 2020. Within the first year we started having problems with material separating, seams splitting, spring coming off the frame, and the wood frame splitting. I then asked for my claim to be escalated and to speak to his manager. I talked to Bob's Customer Care Service and was told they will not accept responsibility for my rodent problem. It must have been sold to another customer. Really!!! This is where it went horrible. No directions came. Was told was not covered. mybobs In 4/5 months sofa tears, color off, fabric quality is poor. I purchased the Avenger loveseat D7069B52D during the pandemic. UNBELIEVABLE. They refused to come get the chair since I no longer want the desk.

Now we can no longer make that decision and it has been forced on us. Well start sending you the news you need delivered straight to you. So not only am I out $1100 for 3 months waiting, my son also doesnt have a bed at all now. Sign up for the latest updates, products and offers.

And that didn't even include the delivery guys telling us "we can't deliver this to you because you don't have room in your living room, but do it this once." The leg of the desk is completely pulled apart from the desk itself. Selling to make room for new furniture. DO NOT RECOMMEND BUYING FROM THEM. Maggie told me she can have me talk to someone else who will tell me the same thing!!! That is customer service. She left a voicemail stating she spoke to the returns department and that she would leave notes in my file for me to call any customer service representative and they would be able to tell me what was going on. Received no email. Right. Little did I know that those payments have gone way beyond the price of the couch and in the end, I will have paid $2,400! loveseat furniture loveseat reclining bob power apollo discount mybobs Looks good on the showroom floor but use your couch and the material stretches and pills. They opened it to put it together only to find that it was broken. They got the delivery address wrong & were a minute down the road at the wrong house. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. Stay as far away from Bobs as you possibly can. The delivery guys who built the bed took pics, informed me of damage and said they will contact bobs and send them pictures of the damage. Do not purchase the warranty and better yet do not purchase anything from bob's. As Ben Franklin once stated, The bitterness of poor quality remains long after the sweetness of low price is forgotten.. One more thing, I spent weeks on and off the phone with different agents and every time I would ask for their corporate number and was not given it until the last person I spoke to finally gave it to me. Price and other details may vary based on product size and color. Not to mention I had to take the day off to accept the white glove delivery. No it was basically, "Sorry about your luck, we dont have the parts and youll have to wait another few weeks if you want this bed." The springs broke on 2 couch, fell through one stop giving them money.

They all were part of the same design to the desk. Its location on this page may change next time you visit. The customer service agent then stated to the effect that because I am Hispanic that I misunderstood the service technician- who was also Hispanic. The price you see is the price you pay. By purchasing this item, youre contributing to a more sustainable future. No hidden costs. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. Anyhow thats it. Sent me an email confirmation with the pieces that would be delivered along with a text message. When I really think about I could probably go to the junkyard, and get better quality, and I'm sure the rats there would be more honest, and pleasant than bob's. I was assured that they canceled and had issued a refund and I would have it within a week. They were afraid that when the love seat was available the couch would no long be available. The delivery man said he wouldnt ever accept a bed in such condition. Needless to say that never happened. This company is a joke.

This has been a absolute nightmare. Poor quality products and on the name of discount furniture. They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't. PLEASE Dont shop at Bobs furniture. It should be covered because this claim started four months after I bought the sofa. Save your money. I received the text asking for pictures and a brief explanation so I sent pics saying we noticed the loveseat is broken and it hasnt been a year since I have this set. Copyright 2022 Consumers Unified LLC. My husband pulled it out of box, everything seemed fine until the last piece on the bottom. Sofas came damaged. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! Save up and go anywhere else, and pay for quality. living furniture loveseat bobs mybobs sofa The prices were good, so we made the decision to purchase another side from them. Their business model sucks.

Never again. The customer service representative said that I am not going to speak to any manager and he was the final say. So they didn't voluntarily refund the difference for the good proof I had to call them. Within 4 months you could feel the wood frame where you sit. I call customer service and after speaking with several agents I get told that the order was never canceled. She apologized & said that they would bring it back the next day. ACME Furniture 80617 Bob Weathered Oak & Black End Table, East West Furniture 5Pc Round 42" Kitchen Table With Two 9-Inch Drop Leaves And Four Parson Chair With Black Leg And Pu Leather Color Baked Bean, 5, Best Choice Products Linen Sectional Sofa for Home, Apartment, Dorm, Bonus Room, Compact Spaces w/Chaise Lounge, 3-Seat, L-Shape Design, Reversible Ottoman Bench, 680lb Capacity - Blue/Gray, Newport Taupe Swivel Faux Leather Recliner Chair with Ottoman Footrest Modern Armchair Ergonomic Manual Reclining Adjustable Upholstered for Bedroom Living Room Reading Home Relax - BenchMaster, Christopher Knight Home Mid Century Modern Recliner Grey, Flash Furniture Capri Comfortable Sleep 12 Inch CertiPUR-US Certified Hybrid Pocket Spring Mattress, Queen Mattress in a Box, Sleep Innovations Shiloh 14 Inch Memory Foam Mattress with Ventilated Suretemp Foam for Breathability, Queen Size, Bed in a Box, Medium Firm Support, Yamazaki Home Tosca Narrow Room End living roomend tables, One Size, White, eufy by Anker, BoostIQ RoboVac 15C MAX, Wi-Fi Connected Robot Vacuum Cleaner, Super-Thin, 2000Pa Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets. I took off work Tuesday for the special makeover as my son anxiously waited to get out of school and see his new room. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver. I waited four days and called customer service again. Mind you I left a message for CEO Bill Barton. ConsumerAffairs is not a government agency. The furniture looks decent on the showroom but is in fact cheap garbage manufactured overseas that will wear very badly in a short period of time. Copyright 2022 Bob's Discount Home Improvement - All Rights Reserved. Well after I expressed that they offered $100 back on my card. I paid it no attention. Was told they would be delivered in mid November. So made a request for replacement and it been 5 weeks but no luck. No, it's not, my neighborhood is polluted with stray cats. November is here and gone and still no chairs. I will NEVER buy anything with them again. To our pleasant surprise both were delivered in 2 days!!! We got our payment back (it was prepaid). I paid almost a $2000 for Bob's top of the line mattress and it didn't last 5 years. mybobs loveseat Talked into the goof proof protection plan. My son was so excited when he got it and left on vacation the day after Xmas. No phone call.

This call taking place in August- I was told that the pieces wouldnt come until September. We were sold a vanity that won't even exist until 2022 at the earliest.

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