Servicing California and 33 other states! You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Only eligible consumers may receive ACP discounts. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Simply complete all fields below to get started. Why won't my new SIM Card work with my ZTE? - Q Link FAQ Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. OFFERS MAY VARY BY STATE and service may not be available in all areas. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Help Center | Q Link Wireless How do I check my Assurance Wireless account? | TechShift.net An eligible household is limited to one monthly service discount and a single one-time device discount. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Click here to check coverage in your area. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. Click here to enroll today to see if you qualify! Which Is The Best Government Phone Service? - Retirement Savvy My Account - Entouch Systems If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Lifeline plans and benefits may be maintained without enrolling in the ACP. Mar 24, 2021 1:00 am EDT. Melanie Pinola As a service. enTouch wireless cell phone network activation instructions AirTalk Wireless If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. Life Wireless Customer Service Carrier on Customer's Account *. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Give Us A Call! B10. Willingly making false statements to obtain the benefit or receiving multiple Lifeline benefits can result in fines, imprisonment, de-enrollment or being barred from the program. Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14. Why Register for MyEntouch? When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. enTouch Wireless reserves the right to block calls to any country or international number range without notice. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. You may continue to receive your Lifeline service without enrolling in the ACP program. But our FAQ page might already have the answer you need. Please allow up to 1 business day for the ticket to be resolved. An eligible household is limited to one monthly service discount and a single, one-time device discount. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. Lifeline is a government benefit that provides free cell phone service for eligible customers. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. International calling does NOT include text messaging, picture messaging, or video messaging. An eligible household is limited to one monthly service discount. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Not only did he succeed professionally, Bovay also gave . Your temporary access token will be sent to the . Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. Enroll Today. GSM coverage required. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Unemployment/Workers' Compensation benefits statement. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Please enter your username and password to access your account. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Lifeline Assistance Programs. The ACP monthly service and device discounts cannot be transferred to another household or individual. Click here to Enroll Today! Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Videos stream at DVD quality (480p). If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. UNLIMITED DOES NOT MEAN UNREASONABLE USE. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Click here to view the Paper Application options. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Copyright 2023 enTouch Wireless All Rights Reserved. Copy of last year's State or Federal income tax return. The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Thank you we really appreciate your business. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Voicemail Guide www.EnTouch.net 281.225.1000 (281) 225-0000 Aliana, Berkshire, Cardi Ranch, Required fields are marked * Before you post your comment. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Customers must be first-time Amazon Prime . Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Which Free Government Phone is the Best? (2022) - Finance Life The ACP monthly service and device discounts are non-transferrable. Step 4: You will be prompted to enter your pin. Let's Chat. Only eligible consumers may receive ACP discounts. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). 2021 ENTOUCH, ALL RIGHTS RESERVED. Copy of last year's State or Federal income tax return. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. You must use your phone to continue to receive service. Review updated: Jan 13, 2023. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. 4. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. 3 consecutive months' worth of your most current pay stubs. Specialties: This location is closed to the public. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. All you need to do is ask we make it easy! Step-by-step guide to get your Mint Mobile account number and PIN. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Billing Help & Support - Meet Our Companies: RCN, Grande, Wave, & enTouch Erik De La Garza / October 21, 2013. We're here for you, 7 days a week, 7am-12am Eastern. Hence, here is the comparison of the two plans in the state of California. They apologize. Offer varies by State and Program Participation. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. enTouch Wireless Michigan Lifeline Program Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Press the size on the backside of the card related to the SIM size your phone needs. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Check Your Status - California LifeLine No. If you have any trouble, we are ready to help just dial 866.488.8719. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Lifeline program participants are eligible to participate in ACP. Only qualified consumers with documentation proving eligibility may enroll. Call 1.800.820.3511; Contact Us; ESG. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Enroll Today! If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Yes! Verified customer. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. An eligible household is limited to one monthly service discount and one device discount. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. There are no fees associated with this change. 3 consecutive months' worth of your most current pay stubs. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. BROADBAND DATA. Our standardterms of serviceapply. Your Phone has shipped. LITTLE ROCK, Ark. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. You can find your account number in the following places: On. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Box 105561, Atlanta, GA 30348). Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. BROADBAND DATA. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Overview; Facilities Management; KPIs; Strategies; Smart Buildings, Smarter Benefits; ACP is a federal government program operated by the FCC. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Offer not available for existing enTouch Wireless customers. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. No wait time! (Click to call functionality on mobile.) Copyright 2023 enTouch Wireless All Rights Reserved. . Login to MyAccount using your email address and password. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Qualifying individuals receive Free cell phone service. Or you can always return to this page, and use the contact form. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Videos stream at DVD quality (480p). Promotional offers may be modified or withdrawn at any time. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. enTouch Wireless Unlimited Talk/Text free Lifeline cell phones The password is the last 4 digits of that sim card. Tell Customer Support you want to Port your current phone number to your new phone. Want to bring your existing phone number to your new enTouch phone? Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! International calling is enabled for direct communications between 2 people; certain numbers (e.g. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Notice letter of participation in a qualifying state, federal or Tribal Program. enTouch Wireless reserves the right to block calls to any country or international number range without notice. To reset your settings to default, choose your device manufacturer below. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Every Q Link Wireless account has an account number. Our terms and conditions will apply. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps.
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