If I changed my email address I would be bound to lose something important. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I have entered the SMTP and IMAP details correctly but it still won't send. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Thanks for the examples that have been provided so far. on 23-04-2021 2. 14h56, on 25-08-2021 This is a BT residential customer to customer forum. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Typical script! Hopefully, we can get this resolved quickly. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Fix a problem | BT Help 25-08-2021 on On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. We receive the following message when we try to send from our Mac. Having the same problem myself today - unable to send emails from my @btinternet.com account. This morning I clicked on the email icon on my phone and was again asked to login. 14h08. on It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Emails from btinternet.com addresses not received. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I have exactly the same problem and would love to get a solution. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter BT L1 agent wasn't able to resolve and it has been passed to their email support team. 26-08-2021 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Why? That is because he has a Virgin Media email address, which would be deleted if he switched away. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 14-07-2019 My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. on To start the conversation again, simply We appreciate you reaching out to us about Mail. by 13h37, on I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. We do not write articles to promote products. 20h31, on only. The worrying thing is I don't know how many other emails I'm not receiving. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Solved: btinternet email server refusing to send outgoing - BT Delays in Emails being delivered can arise from a multitude of reasons. The accounts work on BT Webmail, both to receive and send. 13-07-2019 They forecast a response within 72 hours. Email: timforrester@btinternet.com. It is very annoying, I hope you guys reach me out soon. Has anyone else encountered this and found a solution ? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. mingoslkd, call I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. on - last edited on Delays in Emails being delivered can arise from a multitude of reasons. They also sent a test email from a PC using an outlook client and that didn't come through either. 6h00. Emails from BTInternet.com not being received in Mail 15h31. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. By posting your comment you agree to the house rules, The comments below have not been moderated, By @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Does anyone have any other suggestions please?? Accounts that are inactive for six months are deleted automatically. 10h38 19h32. Problems with email. on 17h25. To start viewing messages, select the forum that you want to visit from the selection below. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Any suggestions please, User profile for user: by This has made me want to look a bit further and so I found the Community. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Sending or receiving email. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. . That sounds like something has been stuck in a queue somewhere. What can we help with? provided; every potential issue may involve several factors not detailed in the conversations 'All of my contacts have it. 26-08-2021 I know it exists because I can pick it up on ios and via BT Webmail. MisterW, bobpullen. There'll likely be four of these, two from BT servers and two from Plusnet servers. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I then asked them to login to BT webmail and send me another email and that one came through straight away. I have the exact same problem. Sadly not the same as my experience. When this happens. BT Email: I can't send or receive email | BT Help - BT.com Refunds. 10-07-2019 For additional information, see the Global Shipping Program. 23-04-2021 23-04-2021 Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. BT Mail | @btinternet.com | Cannot send mail - BT Broadband It's good (???) 4) Send an email to your main contacts to let them know your new email address. - edited But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I spoke too soon. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I installed the outlook App on my iPad and it works perfectly I'm afraid. on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". - last edited on This is NOT 'A solution'. Not receiving all emails on btinternet account - UKGSer There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I can send test messages to my iCloud e-mail but not other addresses. Can send emails fine from any other account. What does this mean? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I cannot send even the simplest of messages this morning. By If everything works fine in webmail, you may need to check your program settings. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I cannot send even the simplest of messages this morning. If you're having problems, try logging in to webmail. So, I did checked around it seems that smtp is not working. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I can't send or receive messages in Outlook - Microsoft Support Thank you, JW. Emails to btinternet are blocked - how can we fix this? - BT Broadband I cannot find an obvious way of asking bt about this! Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. The account I am using is Gmail (the google mail). Last Thursday, I stopped receiving email from my @btinternet.com account. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I changed "Authentication" to "Password" and clicked on "Save". If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Re: Emails from btinternet.com addresses not received. Rachel Rickard Straus, Financial Mail On Sunday Townman, Gandalf. Some links in this article may be affiliate links. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Here are some answers to help you. It's very annoying and slightly weird. on Outlook.com not sending emails to btinternet email addresses Dave Bradford would love to ditch Virgin Media and get a new broadband provider. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. . 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Has anyone experienced this problem. This sounds fiddly, but isn't necessarily. I consistently receive this warning:whenever I try. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 18h40. on All other emails to other systems have no issues. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 16h05. on Although port 587 will usually work, port 465 is the recommended port. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Last week I phones an advisor with a somewhat similar response. Surely other services would similarly suffer.
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