Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Like most: All went so smoothly from our first email to our going through the American Canadian borders. I purchased unit as it comes from manufacturer with a seamless roof. After ******* ***** had our coach for almost a year. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. I have hundreds of emails relating to our continued attempts to get these issues resolved. Mechanic's Assistant: Are you fixing your Chassis yourself? How can **** choose to refuse to fix this chronic and widespread issue? See dealer for details. Class Cs with the beloved luxuries of Mercedes-Benz. We purchased a 2016 ************ 40xte with ****** miles on it. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. 15,0000miles Specs: Ford E350 . They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Now we have two new bids one for $4,500.00 from a subcontractor. All good. Satellite. Thanks for the replies. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown Hello all, new to the forum and a first time RV owner. **** refuses to act in good faith. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We had the privilege to work with Joe A. the Internet Manager. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! The slide ran very slow, it always seems too. Terms may vary. They said they would me someone to service the vehicle. He was so laid-back and his knowledge was extensive on the motorhome. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. VIN #*****************. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. When searching for a service center make sure to use the filter option. 2. Please see us for a complete list of features and available options! I have a full side slide on my 2016 Thor Ace 30.2. Probably have to pull radio out to find inline fuse. It's been non-stop. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Plus tax, title and license. Jumping through hoops. I need my brand new RV fixed, and Thor has an obligation to fix it! ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. And not have heard from them. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. If you wish to set up a factory service appointment to discount you the $2000, please call ************. we do not have any videos here. The solenoid is subject to failure and if it does, the switch will do nothing. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. changed the RV world when it first hit the streets in 2011. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Then ***** struck, with travel restrictions in place. Not a fuse, not a wire. Our 2019 ************ Motor Coach seats have started to completely disintegrate. BBB is here to help. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Fort Wayne, Indiana, United States. Nobody will build them better. More than 50 pictures were sent to Thor. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . My Thor dash radio is also powered by the house battery. Thor Motorcoach Logo linking to Home Page. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). How can these issues that were reported to Thor when our coach was new, now be null and void? The only bid that ******* has accepted is the one of $1,000.00 from *********************. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. We bought it new in 2018. Another for $6,500.00 from *************** in ***********, **. I left my parking lights on overnight, and it killed the car and house batteries. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out All Advertised Prices Expire daily at Midnight. I am waiting for **** to call us back. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). The Border Hookups Hit The Road With A New Song. Rates and amount financed are determined by credit history. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. I am rejecting this response because: We have been going back and forth with this for three years. Read full answer We have documented the roof concerns in case it does happen to be a concern. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. There's a reason why so many choose Thor Motor Coach. Spoil the RV owners in your life this Christmas with some of our favorite gifts. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. I do not know WHY he has not had access to this correspondence. This is Thors final offer as it has been stated multiple times. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . 2019. Customer Reviews are not used in the calculation of BBB Rating. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Any price listed excludes sales tax, registration tags, and delivery fees. The customer service ************ spoke ith customer service reps who have no customer service at all. 1. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Not just one but every single seat in the coach. All standard features and specifications are subject to change. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Step inside and find a 68" jackknife sofa to the right of the entry door. in fuel costs), then **** will kindly deduct the $2,000. bunk above drivers compartment has failing motor brakes. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). can discuss the resolution. The retail declared our previous response as satisfactory, see below. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Also if your GFI isnt easy to locate, you may have one on the inverter itself. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. AMAZON LINK:. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. The park/travel switch on my coach does not switch the radio to the coach batteries. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Across from the sofa is a booth dinette. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Thor is offering to repair by patching roof. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. As stated previously, we are well aware that the coach is now off warranty. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. You might find those release tools with the manual for the radio. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. 2016 Freedom Elite 28H with a Axxera radio. As the smallest motorhome option, camper vans are welcome virtually everywhere. The best of Class A amenities and more power than a Class B. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Well guide you through the process. I will state again that this is not a new claim. Speakers. Everything is well documented. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). She agreed to wait till it is safe to drive the coach to get the estimates. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Complaint Type: Problems with Product/Service. The only two fuse I found for radio was one in the Ford block marked radio, which was good. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Based on what was submitted to Thor, we see no warranty concern. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. He moved to a new position. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Tristen should have the additional documentation in his inbox this evening 12-11-2022. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Exterior 32" TV. As a matter of policy, BBB does not endorse any product, service or business. I can only speak to the radio wiring in my coach. We pay our bill every month We were told to take to ********* ** or *********. $5,000. Provide us with some basic info and well appraise your RV. Ill keep taking all suggestions and look a while longer. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Is An RV Renovation Project Right For You? **'s labor charges of $7,500. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. It is winterized and sitting in my driveway for the winter. Not sure where the in line fuse is located any help locating would be appreciated. 3. We have spent countless dollars and hours as well as travel time in dealing with this. ********* in **** had the coach for six weeks only to decide in the end not to do the job. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Took a good 2 hours drive and they are still dead. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Make Offer. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Anyone know exactly where the fuse may . Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Stock Number We are so very happy with the coach we purchased! Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. **** has not acted in good faith, as the documentation will show. We now have two new estimates, both have been rejected by *************************** and *********************************. Most of the issues listed on pdf ************************************************************** 2021. Want to make us an offer on the {product}? Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Arriving at our destination we set up to dry camp. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. ** September 10th we took the ** out. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. **** had no issues resolving many of the other problems with our coach. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Why not the flooring costs? See details. It has been sitting for a year. 01/03/2023. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . The dealers in my area state that they dont even know what a ********* is and dont work on them. Thor Motor Coach does not have control over the ************ centers. . 2022 Thor Motor Coach Challenger RVs for Sale Near You. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. This price is only valid for 24 hours from. CD Player. 5 seatbelts. We strive to ensure all pricing and information contained in this website is accurate. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. State: Texas. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Attached 75 watt solar panel. Television. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Subscribe for the latest news on our motorhomes, the RV lifestyle and more. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Couch framing falling apart from 1in screws being used. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. After countless emails and calls to *********************, we never heard from him again. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Your luxury Mercedes Sprinter motorhomes. Contact Us. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. WHY are the flooring issues causing such concern on behalf of Thor? Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. And one, Don't Miss Paradise Oaks RV Resort In Florida. Description. Thurmont, MD. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Know someone who might be interested in this RV? Login to the Owner's Resource Portal to view manuals for older model years. Have driven unit less then 250 miles since purchase. After all the warranty work, we had to winterize the coach for the 2019 season. Our BIGGEST Class C is HERE!! ********************************* became Retail Warranty Supervisor in April of 2022. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? We have spent more than three years trying to get these issues resolved. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Thanks for the replies. Thor Motor Coach. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. They need to honor their warranty now! On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. State: Arkansas. It may not display this or other websites correctly. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. See dealer for details. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. He considered this an open case. We have a leak in the back window of 2018 Thor Axis 24.1. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. 2 slide outs. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. As the smallest motorhome option, camper vans are welcome virtually everywhere. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. RVers Ask: What's The Best Way To Sell An RV? If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip.
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