You will have a small locker next to your bed or chair for your personal possessions. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. Our rating of the Eastbourne Midwife Unit was requires improvement. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. We inspected the Maternity service as part of our national maternity inspection programme. The service managed safety incidents well and learned lessons from them. There was a dedicated practice development nurse in post who provided support to all members of the emergency department team. 01323 645 555 View details. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. Overview. 27 February 2020. Strong clear leadership seen, staff felt well managed and well led. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. They provided emotional support to patients, families and carers. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . Mental health services were provided by another trust. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. TN40 2DZ, In 0300 131 4500, Bexhill Hospital The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. Meals times are scheduled at varying times, depending on your unit, during the following time blocks: Breakfast: 7:00 a.m. - 9:00 a.m. . We support protected meal times. Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com Skip to Job Postings , Search 5. . Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. The service took account of children and young peoples individual needs and made it easy for people to give feedback. The unit operated 24 hours a day for low risk mothers. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. The service did not keep their risk register updated. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. Where individuals needed support this was provided. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. Provision for patients with mental health needs was variable. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). Visiting times: 2.00pm - 8.00pm. there are some services which we cant rate, while some might be under appeal from the provider. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. Our rating of the service was good. Bexhill On Sea, This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. Staff truly respected and valued patients as individuals. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. 6 June 2018. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. Published Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. Acute Admissions Limited Headquarters. This meant that often children with complex needs did not have access to this important resource. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. 05 November to 12 December 2019 During a routine inspection. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. Patients and relatives told us that they were treated with dignity and compassion. 192.com Business Directory - your top resource for finding Hospitals listings . However, the trust had made demonstrable improvements in mandatory training rates since our last inspection. Map and contact details. This included greater emphasis on evidence-based practice and training. the service isn't performing as well as it should and we have told the service how it must improve. We found there was strong and clear leadership capacity and capability. We appreciate your support in asking your friends and relatives to only visit during visiting times. Browser Support Requires improvement Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. Staff kept detailed records of children and young peoples care and treatment. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. The service only employed one play specialist to work cross-site. We reviewed 3 sets of patient care records. Infection prevention and control standards were variable. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. There were times still when patient records were not available for pre-assessment clinics and consultations. Patients' records are not available for consultation until 100 years from the last date of the document. They are standing by 24 hours a day, 7 days a week to take your call. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. Staff had an understanding of what informed consent entailed. If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. Leaders supported staff to develop their skills and motivated them to succeed. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. EMU accepted low risk women and pregnant people over 37 weeks for childbirth. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). There are vending machines outside most wards. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. the service is performing exceptionally well. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Seaford, The identification, reporting and investigation of incidents had improved significantly since our previous inspection. We will involve you and, with your consent, your family, carers or friends as appropriate. This includes an average layover time of around 7 min. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. Some policies we viewed on line for example the acute asthma in children, Abdominal pain in children: managing children with gastroenteritis and managing fluids in children needed review as they were up to two years out of date. The service made it easy for people to give feedback. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. The service managed safety incidents well. Eastbourne District General Hospital. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. This information will help us make improvements to the website. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. People could access the service when they needed it and did not have to wait too long for treatment. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Staff throughout outpatient services put patients at the centre of what they did. They managed medicines well. 25 January 2023. We visited the telephone triage area and the community midwives office. There's no need for the service to take further action. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. . Systems and processes were in place to assess, monitor and manage risks to patients. We don't rate every type of service. Records for patients with mental health needs required improvement to assure us of patient safety. One team of staff felt their manager was less approachable and they felt less supported but this appeared to be about an individual middle managers approach. People could access the service when they needed it. Third party children and adolescent mental health services did not accept assessments after 3pm. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. BN25 1DH, In If you have any dietary requirements, please speak to the nursing staff and they will assist you. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. the service is performing badly and we've taken enforcement action against the provider of the service. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. Please give these to a nurse. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD The childrens outpatient unit provided families with various clinics for children living with health conditions. Leaders understood the challenges to quality and sustainability, and were taking action to address them. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Senior staff told us most wards have full establishment of staff at the start of a shift. Any addresses or telephone numbers that you might need. There were clear and effective processes for managing risk and performance. Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. Staff were clear about their roles and accountabilities. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. the service isn't performing as well as it should and we have told the service how it must improve. Some aspects of service planning were expanding to meet increased patient demand. Where a patient experiences disorientation we will aim to keep moves to a minimum. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Over 98% of surgical patients would recommend the hospital. Any other browser may experience partial or no support. We rated it as good because: Published Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Eastbourne District General Hospital. The service did not have a major incident policy for the mortuary, although they had started work to produce this. Hospitals. Our rating of this service improved. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. Let us know. To use this service you will need to buy a pre-paid card. A new training programme was being rolled out. Staff delivered patient care in line with evidence based care and best practice guidance. Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. In most wards there is a bedside television, radio and telephone system called Hospedia. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. The plan for your discharge from hospital will start on your admission to hospital. Published Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. Data collection takes place on one day each month and reported within monthly governance meetings. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Infection prevention and control measures had improved since our previous inspection. We place some essential cookies on your device to make this website work. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. the service is performing well and meeting our expectations. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. To begin the process, all you have to do is pick up the phone and call our Patient Services department. We will publish a report of our overall findings when we have completed the national inspection programme.
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