In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. or does the 14 day extra or does this apply when u receive a fine? Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. , and email your request to info@highwaysengland.co.uk. really poor direction to the general public on what to do. The first time I did have access to WiFi was after the payment deadline. So you are not out of the wood yet. On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. I am just within the 14 days and this is the first time I have used the tunnel. Payment can be made online, by phone, post or at retail outlets. There are no contact details on the charge certificate. At least with cash you had to pay. A real mess that needs sorting out though. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. It was over two weeks ago I made a fleeting visit and the signs are appalling. This is the second time Ive gone through it, but I paid on my first journey many months ago . We will continue to press for a change to the information and signage informing motorists how to pay. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. can any one help me how to wave this charges. Hi- Thanks for sending your story. Who voted for the idiots who make these decisions? Clamped. Re-roll whole conversation and stale mate. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. How can I check please ? Win, win for them. 105 to go through the Dartford tunnel!!! Thanks. I have tried to pay toll charges from Saturday 18.07.2015 to be told this morning Monday 20.07.2015 It is not setup and an honest way, more like a cowboy clampers style. Let us know and sorry I could not be of more help. Although it says I can pay the following day until 12am. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. Then they ask for 37.50. I would like to complain as I cant agree to pay the penalty. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf No way round this. But far more should have been done to address the change in the system. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. Make sure you swerve the fine with APH.com here. This is no longer the case. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. You should appeal this. It should have done for a first offence. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. Its a f** up system riding on the notion that many people will forget or not know about the charge and they make a tonne of money off of them. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. I have received a Penalty Notice from Dart Charge after using the crossing not knowing I had to pay for it on my holidays this summer. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I have just received a fine notice almost three months since using the crossing. Cheers EOS5D OK I received my CCA information back from M&S yesterday. So the money has been taken. Alternatively, call 0300 300 0120 and select the option to pay a penalty charge notice. Are you deliberately trying to deter motorists from using this crossing? He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. You say that you moved house in May 2020, and updated the V5 then. When I tried to ring on 030003001200 to pay, no one answers. I have the same issue. We forgot to pay and a letter was sent, fine. To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. The result? You could get a Dart Charge penalty charge notice for several reasons. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. -yes 37.50 please. The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. Were you unlucky enough to get a Dart Charge penalty charge notice? I was not prepared to make this payment as I have no need to make the crossing again. . Apparently it is, but you need to wait for the charge notice to be sent. The chap then advised i had another 7.50 to pay which now clears everything up. This system even by government standards is pathetic. DC- It should arrive within 2 weeks. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. So, what happens if you do not pay a penalty charge notice (PCN) inside the 28 day grace period? I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. If it was two crossings, its likely youll receive a fine for the second. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. Husband will not be impressed with me getting a fine!! Make it easy for people please. She was eventually releasedafter a 175,000 ransom . He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. Is there a time limit within which the Dart Charge penalty notice has to be issued? if I will not pay within the 27th February? Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! Im not (its my wifes) so could not agree. Failure to pay the Dart Charge before midnight the next day will result in you receiving a Penalty Charge Notice. I did receive a confirmation email but I couldnt open the attached PDF. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. The purpose of the penalty scheme is to encourage compliance with the payment system. However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. Just RTS their scare mail and tell them you have no contract with them. This is why we try to play our small part in making it more widely known. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. FML! Would be possible pay it now, or I have to pay the penalty? I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. I didnt send them any appeal as I was sure to pay the right charge BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. Its a bit sneaky, but last time I had a parking fine, I paid 5 for a trial to chat with an online solicitor called JustAnswer. There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. Should I contact them? Optional legal consultation I thought it was just a temporary changes and there was no charge for the time being, only to find out now I had to pay online. You should contact the hire firm and get the number plate. This is the third time this month that we are caught in your ineffective and time consuming communication system. How can we complain? Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. I checked where I was on that day & time : It was the Thames bridge at Dartford. 10. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. I have seen photographs of the sign which seems quite confusing. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). Your email address will not be published. I received an email from Hertz to tell me that they took money on my credit card to pay a parking fine. Let us know. And the only offer theyve given us is to pay 35 if we pay within 14 days. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. Please can you help? This allows them to pay the original charge rather than the full fine. This will be a local council PCN, which is received on the spot. Please let us know. What should I do? The cost of a van is 3.00, so the system should ask for the correct amount. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. This will give you plenty of time to pay before you fly. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. 425 to release it because of unpaid Dart charge. Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. Why is not possible to provide an information panel and a direct payment point? For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. I dont know why, I only can assume that along the Christmas festivities Luton Penalty Charge Notice. 4 months later (!!!) Dart Charge Fine. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. Motorists are using the system to dodge dart penalty charges theyre sent. One place for strangers to pay would be helpful. Please wait for your receipt number to ensure your payment has been processed successfully. Not giving you the option to pay the normal fare when its your first time? Dart Charge Penalty Charge Notice - Can You Appeal It? Yes. You'll also have to pay the original fee. I was rather surprised traveling in a hired car from a funeral in Ipswich to Gatwick that there was no toll on the tunnel. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). Pre-Owned 2014 Dodge Dart SXT Blue Streak Pearlcoat near La Vista, NE at H&H Kia of Omaha - Call us now 402-331-9100 for more information about this Stock #K00605A Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Quote your charge notice number and explain why you believe the penalty is wrong. Delivery is usually deemed to be 2 working days after the date on the notice. I grew up in Kent but in last 4 years I been in Manchester, u hired a car a few times to visit family back I Kent. At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. crossed last Friday. Chiedo se possibile un rimborso e una risposta. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. Their telephone number is 0300 300 0120. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. . why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. Your site is very helpful, so many thanks. So 5 months late for an offence I had no idea i had committed. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. RL. Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! Has anyone actually gone to court with this? Very poor signage and lack of information for those who are crossing for the first time. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone). Make a new reminder to pay the Dart Charge3. See my comments below. Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. I just received the Dart Charge PCN forwarded from the car rental company(with administration fee). I did not receive the penalty charge notice. Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. Just realised I missed paying the charge last Monday 27th. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. The rest will be dropped. So, I assume, I/you would only be liable for the lower penalty charge of 35. No prices, no method of payment, no official guidance. I have recorded the voice stating that the payment has been taken for the outstanding crossings. As a result, a Confirm Payment system is in place. On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. I didnt open an account just made a one-off payment. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. Might be worth looking over bank statements again for the 5. This was the first time I have used the bridge with the new payment system. Thats when MoneyNerd was born. It is a huge amount that youre being asked to pay for a system that is flawed. This would be the worst way to earn money. But this system probably collect a lot of money by snaring all these drivers We paid both fines and we have receipts. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. I will then find out why the option is missing. But no, today I received the 2 PCNs. You should be given a 14-day reprieve on the first crossing at least. I was thus unable to search online. Only today 5 months later do I get a PCN for non payment. At the bottom of the next page is a button with Make a representation written inside. So sometime in January 2020, a PCN would have been sent to the address on the V5C. Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? I also paid before getting fined, well you do when you suddenly remember after a holiday!! Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. So not very impressed. the payment for Dartford Crossing for people from the continent: where is a declaration? I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. And now Im getting penalty straight away? As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? Will also be taking a screen shot of this page to give an idea when I paid and when. Please send it straight away. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. Crossed on Saturday for the first time. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. Licence Median Terms. I used the crossing on the 1st of Feb which i paid over the phone. So i registered for an account at the website and deposited some money via creditcard(no other payment methods, how convenient), so far so good. I have been hours going back through credit card and bank statements as I was sure I had made payment. If the former it seems a very good idea, seems one would win all round. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. The same happened to me. Okay so Im receiving penalties for a man who doesnt live at my house! there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. That being said, my brother just recieved 2 PCN's for a crossing in August. If it's your first time then appeal and they will probably let you off the fines. How much did they charge you on the credit card? Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. but I was not able to pay on time the previous payment I see no other reason then a money making scam for using it to make more money in fines. This system has to be one of the worst conceived forms of moronism in whole government. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. Were all being hit by rubbish signage. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) Work for DART do you, George? Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. NOT a happy bunny! We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. as I received too in late their notification!!! You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement ICO No: ZB338550. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. to pay the Charge, thinking to pay at some toolbooth, Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. Any advice on what to do would be appreciated, thank you. This demonstrates a fundamental flaw in your accounting system. We used the tunnel for the first time since the new system came in. Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). I just crossed and forgot to pay for a few days.Paid online and then contacted them via twitter. Hi Thanks for your post. just had the same happen to me i am fuming. no govt money the crossing generates a massive 75m plus per annum. Hope you enjoyed your time here. How should I proceed ? According to the gov.uk website, disabled drivers/ vehicles are still exempt. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal.
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