READ THE CASE STUDY. It operates through two segments: TTEC Digital and TTEC Engage. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000194335 00000 n Customer experiences, from marketing to sales and service, are now reflections of the brand. Financial highlights for the two segments are provided below. Digital CX Jump-Start. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000007344 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000009592 00000 n And that is a smart move. 0000026716 00000 n TTEC Announces Fourth Quarter and Full Year 2022 Financial Results Clarabridge Engage is now Qualtrics Connect. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. Elevate your sales team through sales outsourcing, including a customized growth services playbook. And, one that helps you predict what will happen in the future. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000007921 00000 n We combine leading technology partnerships and the CX expertise to enable your success. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. 0000009072 00000 n from 8 AM - 9 PM ET. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Our TTEC work from home team has 41 preferred residency states. About Us. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. And, when that experience makes customers and employees happy, its an investment that sustains itself. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). AI and automation trends, High-tech goes all-in There is nothing worse than a dumb bot. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Contact . Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000010205 00000 n Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. 0000006260 00000 n The best partners. 0000124950 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000031129 00000 n PDF About Ttec Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000074192 00000 n "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000028129 00000 n 0000004769 00000 n TTEC Jobs: TTEC Careers | TTEC Jobs | Job Openings "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". 0000024733 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000007228 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our industry specific CX solutions can help. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. 0000002042 00000 n on contact center cloud, Voice of the customer best practices and strategy, Want to reach more TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - Yahoo! TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. "I am thrilled to welcome Shelly to the TTEC family. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. TTEC Digital hiring Director, Big Data Engineering - Remote Canada The power of big with the agility of small. What if we told you that you could deliver personalized customer experiences across every channel at scale? DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Koskovich was previously COO at Telus . U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Get the agile tools to transform your total experienceone stage at a time. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. One that tells you what is happening in the present. Humanify(R) @Home. TTEC Digital hiring Associate Data Scientist in Hyderabad, Telangana Regardless of the products . Chantal Reed - Director EMEA Marketing and Market Engagement. TTEC and 0000009922 00000 n This site uses cookies and by using the site, you are consenting to this. TTEC hiring Trainer in Athens, Attiki, Greece | LinkedIn H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- TTEC Announces Record Third Quarter 2021 Financial Results - PR Newswire Business transformation begins with innovative customer experience strategy and insights. 0000005949 00000 n TTEC Expands Senior Leadership Team as a Springboard for Growth Empower your frontline employees Learn more. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Reduce cost and improve CX with recommendations from your front-line employees. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. From data to insight, and insight to business value. 0000007838 00000 n Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. 0000194296 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Design your CX to eliminate pain points and reduce churn. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 You don't need to rip and replace to get your CX technology stack humming. Please indicate that you are willing to receive marketing communications. ttec - YouTube TTEC Announces Acquisition of Serendebyte - PR Newswire specific challenges. Engage | TTEC EMEA Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. 0000003270 00000 n We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000001601 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 To learn more visit us at https://www.ttec.com. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. A customer service outsourcing company announced that it will expand contact . 0000006062 00000 n delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ from 8 AM - 9 PM ET. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Engage. 0000163192 00000 n Consumers choose where, when and how they interact with you. This site uses cookies and by using the site, you are consenting to this. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000014537 00000 n Privacy Policy. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. 0000116240 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000003710 00000 n Learn what we've learned from a resource 0000005417 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000006368 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Get the agile tools to transform your total experienceone stage at a time. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Director, Revenue Assurance (TTEC Digital) - Remote Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000034260 00000 n 0000021593 00000 n Operating Income was $48.7 Million or 7.4 Percent of Revenue. Head of Product Architecture, TTEC Engage (US Remote) Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - PR Newswire 0000194601 00000 n We make it a point to make sure all our employees feel valued and . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . The best outcomes. Elevate your sales team through sales outsourcing, including a customized growth services playbook. mYBTn2[dhVar!#[i:2^/uszZT>lEd. Learn why we use cookies and how to manage your settings. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Custom built to solve your specific challenges. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. 0000008977 00000 n 0000017388 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. It also provides tolling and transportation. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000009179 00000 n Learn why we use cookies and how to manage your settings. Omnichannel technology that delivers personal CX at scale. Consumers expect great interactions whenever they connect with a company. Messaging saves the day with faster support and increased productivity. 0000121239 00000 n 0000029878 00000 n Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. TTEC Digital, LLC Senior Data Scientist - Remote Canada (Excluding Your industry has its own set of challenges. Want more insights every month, delivered to your inbox? Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000121691 00000 n TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. We combine leading technology partnerships and the CX expertise to enable your success. 0000074155 00000 n Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Twilio Engage | Personalized customer experiences | Twilio Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. . Services | TTEC "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
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