Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. When there is a formal legal claim against the council or legal dispute. It is usually found in your kitchen below the sink but not always. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Small repairs and odd jobs Domestic help Meals delivery All services . In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Our housing in Havant. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Content and site Copyright Crawley Borough Council 2020. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Section 1. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. 2. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. 590 requests. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Dont include personal or financial information like your National Insurance number or credit card details. A request for a service (e.g. Crawley Homes has implemented a new housing IT system. Complete the repairs service satisfaction survey. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. This is a True/False flag set by the cookie. A fee will be included to meet the cost of registering the charge against the property. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. We may need to return to complete the full repair. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. This category only includes cookies that ensures basic functionalities and security features of the website. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The council should repair any damage caused by maintenance or building work. This is often referred to as filing a compensation claim for despair against a housing association landlord. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Harbour Exchange Square For further information and guidance see Bogus callers and phone fraudsters. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. All rights reserved. If necessary, they will arrange to remove or seal it (through our repairs team). Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. You can also claim compensation for the damage that has been caused during repair work. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. You can report all repairs, including gas and water, using our online form or on 01293 438111. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk Housing Department Crawley Borough Council - Housing Options Service Services offered. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Report a repair online The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) You can request a repair to your council property to fix an urgent problem. The Housing Repairs service is critical to our tenants and leaseholders. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. This cookie is used to store the language preference of the user. These cookies track visitors across websites and collect information to provide customized ads. Somers Orchard - former Horatia and Leamington Houses site. In December 2022 the paid and 65 were out of borough. These include: Rent enquiries including difficulties paying your rent Mutual exchange. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Write by: . Find out the latest coronavirus information on housing and homelessness.