I would definitely recommend and will be a returning customer. 2023 Trustpilot A/S. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. We are so glad to hear you are happy with the service. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - If you don't like it, leave. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum Discount Code: 10% off Everything. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). !spoke to Edge lane store about colours in crocs. Wow! Footasylum on the App Store As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Do you agree with Footasylum's 4-star rating? 2. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Perfect from start to finish. Ordered coats for 2 of my sons in the sale. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Your browser does not support embedded videos. Giving one star so I can leave this review. I have worked in retail for over 15 years. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. This is the last thing I buy from footasylum from here on. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. In real life, they are dull, boring and have no character at all. They also offer a WhatsApp device but it doesnt work. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. | Read 8,321-8,340 Reviews out of 55,152 Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Perfect from start to finish. Get your sneaker fix anytime, anywhere with the Footasylum app. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Customer Service. Footasylum. 10/10 will not be using footasylum again. - Anonymous. On-time Delivery. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers A simple full refund is all I wanted from the first time I was messed around!! Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. All rights reserved. Round and round in circles. It's great to hear you are happy with the coat and that the delivery was so quick. We hope to see you shopping with us very soon. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Price was unbelievable for what I got! How long does Footasylum take to deliver? - Reviews Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Make sure your order is unused and in original packaging and labels. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Great to hear that the parcel arrived so quickly. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. very helpful as Liverpool didnt answer the phone. Manners cost nothing. Further Details. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Hey Karl!Thanks for taking the time to leave us a review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Reordered again Sunday afternoon, Monday morning was here. 10/10 will not be using footasylum again. She got the problem sorted in minutes. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Email and text communication was prompt and efficient. It needs to be unworn or unused and still have the original tags. They also offer a WhatsApp device but it doesnt work. Get 60% off instantly: Footasylum discount codes } Finder CA 299.99. Ordered almost 400 worth of clothes for my son on the 12th of December! Ordered it on Monday and it was delivered on Tuesday. Treated myself to some new trainers and jogging bottoms in the sale! Here are 8 tips for writing great reviews. Why have i been rejected for my return as the item was faulty? They have scribbled size 7 on it. I have sent them back the undamaged trainers in a damaged box as I received them. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Delivery to Australia was super cheap and very very fast! Full price items only. Footasylum Reviews | Read Customer Service Reviews of www.footasylum I have worked in retail for over 15 years. 1996 Retro Nuptse Jacket. Footasylum discount code: 20% OFF in March - Mail Online As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. I would avoid at all costs. - Fred, posted 2 months ago My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. 2023 Trustpilot, Inc. All rights reserved. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. It goes against our guidelines to offer incentives for reviews. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Did have returns but again no problems, straight forward and quick refund. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Date of experience: 18 December 2022 Still over 300 down! To start a return, fill out the returns form that came with your order and follow the instructions on the form. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Ordered some trainers at 10.30pm amd paid for next day delivery. Beth is Home Editor for T3, looking after style, living and wellness. Up to 50% . | Read 2,661-2,680 Reviews out of 55,033 Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Suggested companies are based on peoples browsing tendencies. Search for local Shoe Shops near you and submit reviews. This arrived within only two working days and all items were delivered intact and all there. Email never arrived so ended up going to a store on crutches to get a refund. Order placed Sunday afternoon and delivered Monday afternoon. We also ensure all reviews are published without moderation. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Also it was delivered to Republic of Ireland avoiding customs charges. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would definitely recommend and will be a returning customer. We use dedicated people and clever technology to safeguard our platform. Rolling eyes, rude attitude. I will always order with footasylum I am very happy with the service and products. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Looks like they have found the nearest spare tatty box to send them out in. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Shoved the card machine into our face. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. I was taught to value customers, no matter what job I was in. All items must be returned in their original boxes and packaging. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Click the 'Copy' button to copy it. Over 90 off RRP. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. very helpful as Liverpool didnt answer the phone. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Happy from start to finish! In real life, they are dull, boring and have no character at all. They have scribbled size 7 on it. They have sent them back to me and are refusing a refund. Hey Karl!Thanks for taking the time to leave us a review. Strengthen your review by uploading photos & videos. Footasylum. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I can't even point the blame at one member of staff because they were all terrible. If this was my store, they would all be sacked. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. My Returns - Footasylum.com Read Customer Service Reviews of www.footasylum.com - Trustpilot And would recommend to all my friends amd family. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Email and text communication was prompt and efficient. . Hey MattThanks for taking the time to leave us a review. Greater than 75%. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. There was a problem. 10/10 will not be using footasylum again. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. My son lost out on his Christmas presents as a result. Return an item in Sign up to the newsletter to get style updates, exclusive info on sale events and more. We use dedicated people and clever technology to safeguard our platform. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Great sale and super quick on delivery. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Which are the instant chat and the WhatsApp!! Thanks,Rebekah. - Kristy Smitten, posted 11 months ago For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Useless. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Ordered Nike trainers. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Christmas Delivery & Returns - Footasylum Footasylum has collected 369 reviews with an average score of 1.86. . Companies can ask for reviews via automatic invitations. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Order placed on Monday standard deliver paid for and the parcel arrived the next day. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). International Returns Most Popular There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. We need your email address to verify that your review is genuine. very helpful as Liverpool didnt answer the phone. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Verification can help ensure real people write reviews about real companies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. If you miss this window, youll have to go through the returns process. Here are 8 tips for writing great reviews. We spoke to Footasylum's senior leaders . Greater than 37%. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. They sent me trainers in a damaged box. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! T3 is part of Future US Inc, an international media group and leading digital publisher. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They all fit perfectly. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Totally shocking service in regards to a faulty item that they . They were dispatched quickly and delivered within a few days to Northern Ireland. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Change of mind returns accepted. Just noticed that the box they have sent them in isn't for the correct trainers. The kind your customers really want. Thank you so much. Extremely moody.I've never seen such self absorbed people. Footasylum discount codes - 60% OFF for February 2023 | T3 This arrived within only two working days and all items were delivered intact and all there. Footasylum doesn't deliver on Bank Holidays. Round and round in circles. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Hey MattThanks for taking the time to leave us a review. A simple full refund is all I wanted from the first time I was messed around!! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review.
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